Windows 10: Brother-in-law locked out of his computer

Discus and support Brother-in-law locked out of his computer in Windows Hello & Lockscreen to solve the problem; All, My brother-in-law is not tech savvy at all. He has a dell laptop that he is locked out of. He set up a PIN, Password and face recognition, but... Discussion in 'Windows Hello & Lockscreen' started by CraigBobchin, Jan 18, 2019.

  1. CRAIGBOBCHIN
    CraigBobchin Win User

    Brother-in-law locked out of his computer


    All,


    My brother-in-law is not tech savvy at all. He has a dell laptop that he is locked out of. He set up a PIN, Password and face recognition, but he's been ill/hospitalized for several months and lost a lot of weight and Facial recognition doesn't work. He can't remember his PIN nor his Password.


    How can I get him back into his PC?

    :)
     
    CraigBobchin, Jan 18, 2019
    #1
  2. EVERYDAYHACKER
    everydayhacker Win User

    Brother-in-law needs help!

    My brother -in-law just updated to Windows 10, now he cannot get into his computer. He can't remember his user name or password. He has been using a fingerprint scanner for a couple of years now, and now with the upgrade, all of that info was erased.

    I have not been able to find any help for him yet.

    Thanks, if you can help.
     
    everydayhacker, Jan 18, 2019
    #2
  3. VERIKON
    Verikon Win User
    Computer lock ups...

    I'm assuming the Linux install was on one of your hard drives and not a live CD? If so, I'd test whichever hard drive Windows is installed on. My brother had strange lock ups when his hard drive was failing. Worth a shot, and then you'll be able to rule another component off the suspect list.
     
    Verikon, Jan 18, 2019
    #3
  4. K0RN_H0LI0
    k0rn_h0li0 Win User

    Brother-in-law locked out of his computer

    computer keeps locking up...

    him your computer locks up.... check what your running and see if it affects it cause this shouldn't happen it could be your ram or your mouse but i'm just giving a suggestion
     
    k0rn_h0li0, Jan 18, 2019
    #4
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Brother-in-law locked out of his computer

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