Windows 10: Games for windowa live purchases not downloadable

Seeing as my other thread was locked because somebody hijacked it with a question about groove music i'll start again



I am unable to download any of my purchases from the Games for windows live marketplace client, every attempt results in it saying there was an error retrieving your purchase history, now i have quite a few games in my Microsoft account which

i no longer have access to, (which cost me alot of money), i tried live chat about 10 months ago who assured me something would be done but i've heard nothing since and i live outside the US so i don't see why i should pay for a phone call to support, (they should add an email option again)


could somebody actually look into this !

:)

 

Purchased Xbox Live games WILL NOT download!!

ok this is similar to many post's but it seems that the problem is getting worse.

Firstly, I am using a HTC 7 Trophy, I am connected via my home WiFi.. and I use my own xbox live gamertag details for purchases.

I first noticed problems when an update became available for HTC Hub, this update would not download.

After about a week or two an update was released for the xbox live game Flight Control (which I have fully purchased).. Once again this would not download. I posted the problem on here.

J WOODS who's profile is here>> http://social.answers.microsoft.com...jtvJYNskiIBdBpmExx7x5usQ1vr19dUVu8=&sp=forums



He posted this as an answer to the problem

For the symptoms you are describing, I would suggest the following steps:

• Delete the app from the Phone by tapping and holding on the app and then tapping “delete”.
• Go back to Marketplace and reinstall the app.

If that doesn’t work:

• Turn off the phone, remove the battery for 30 - 60 seconds, replace the battery and restart the phone. Removing the battery may not be absolutely necessary but I don't want to tell you to try it later
• Repeat the first 2 steps above.

Let us know if this works.

Best regards.



IT DOES NOT WORK...

Now, after following J Woods advice, Flight Control WILL NOT download at all. I am still connected via my WiFi...and every time I try to download the game it displays "Attention required. Press here." when I press on the message it then displays another
message. syaing "Can't get this information at the moment. Check again in a little while."

But this is not the only problem of its type..

On December 26th 2010, I purchased Bejewled LIVE from the Xbox Live marketplace on the phone. Straight after purchasing I recieved the same error messages as I did with flight control. Even though I have not been able to download the game as of yet (despite
many attempts)... Microsoft did not delay in STEALING MY MONEY...

I am getting very fed up of complaining and trying many different methods to try and get my game that I HAVE PAID FOR... But it seems that Microsoft couldn't care less.

They have not even acknowledged that they are aware of this problem or given any indication that they are going to fix it... But yet they are quite happy to take peoples money and refer you to the disclaimer at the bottom of every purchase which claims..
"there are no refunds on this purchase"

Surely if they cannot provide me with the items I have paid for, then I am entitled to a refund. If anyone knows what I can do about this please reply. Because if this is not fixed soon I will be seeking legal action. Even Microsoft are not above the law,
and charging me for something that they don't give me is a violation of consumer rights.

 

Help making a game purchase.

i need a hand to purchase bad company 2 Vietnam online, can someone guide me to the proper procedure steps to to buy and download the game thanks

 

purchased game

Hi,

To install a game on you need to make sure that you sign in on your computer using the Microsoft account that you use to purchased the game. To install a game on Windows 10, you may follow the steps below:

• Using your Microsoft account, sign in to the PC where you want to install your games.
• On the Start screen, select the Store icon.
• In the Store, select Games from the menu.
• Browse to and select the game you want to buy.

If you already own the game, you can install it on your PC. Otherwise, select Install to download and install the game.

Should you need further assistance, feel free to post anytime.