Windows 10: Surface Pro will not print in colour

Hi,


I have a Microsoft Surface Pro 4 which is not printing in colour on my HP Deskjet printer. I have completely uninstalled the printer on device manager and reinstalled it with no success, as well as updating Windows 10. I know that it is not an issue with the printer as I can print in colour with no issues from my phone. When exploring printer properties, I cannot see a setting where my printer would be limited to greyscale only as there are no colour options. Any advice?


Thank you.

:)

 

Surface Pro 3

Hi ChrisWaters3,

Thank you for writing to Microsoft Community Forums.

Could you please help me with the below information:

1. Does the battery drain out, if the tablet is not connected to peripherals?
   
   
2. Which version of Windows you are using? (To check, type: winver in start menu and hit enter.)
   

I understand how something like this can try your patience. This issue is an indication of faulty drivers or incompatible driver.
However, I suggest you to follow the troubleshooting steps mentioned below:

Method 1: Check the drivers.

Step1: Battery driver

1. Press Windows andR
   key together on your Keyboard.
2. Type devmgmt.msc and hit enter.
   
3. Click on view on top > Select Show hidden devices.
   
4. Expand the Batteries option from the list.
   
5. Select the ACPI Compliant Control Method Battery> right click on the driver and click on
   Properties.
6. Click on Driver tab > check if you have the option to
   Roll Back Driver.
7. If yes, Roll back the driver or uninstall it and restart the computer.
   

Uninstalling the driver will be automatically installed after the system is restarted. Check if the issue is fixed.

Step 2: Keyboard driver.

1. In the Device manager, go to ‘Other devices’, you will find
   Unknown devices.
   
2. Double tap on the unknown device > click on
   Driver tab> click on update driver.
   
3. Select browse my computer for driver software> Click on Let me pick from a list of device drivers
   
4. Select keyboard, then click ‘Next’.
   
5. Select HID Keyboard device and click finish.
   

Method 2: Run the toolkit.


Note: If your Surface is managed by your work or school, check with your organization's IT department before running the tool.

I would suggest you to run the toolkit provided by Microsoft on
Fix common Surface
problems using the Surface Diagnostic Toolkit

If the above steps, doesn’t fix the issue. I would suggest you to follow the steps mentioned in the article on
Surface Pro 3 Battery
FAQ for the Surface Pro Embedded Controller Firmware update.


Hope it helps.

Roohi Taj S

Microsoft Community - Moderator

 

Printing web page on surface pro!

Hi Lynda,

Thank you for being a part of Windows 10 Insider Preview.

I appreciate you for providing details about the issue and we are glad to assist you.

I suggest you to refer and try the steps from the following Microsoft article on
Print and scan from Surface and check if it helps.

https://www.microsoft.com/surface/e...rs/print-from-surface?os=windows-8.1-update-1

Reference: Refer to the following Microsoft article on
Print webpages using Internet Explorer.

http://windows.microsoft.com/en-us/internet-explorer/print-webpages#ie=ie-11

Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.

 

Surface Tools for IT Update for Surface Pro and Surface Laptop

Source: Surface Tools for IT Update for Surface Pro and Surface Laptop Surface