Windows 10: WebCam failure, driver updating

Device Manager shows the two Sensors OV2 680 to be failing, but then reports that 'the best drivers are already installed'. I recall that I should now remove them and restart, when the required drivers will then be automatically installed. Before I do I want to check that I have got this right. I would appreciate confirmation (or otherwise) for this.

:)

 

Updating Webcam Drivers

I have an ASUS GL551JW with a built-in webcam. I am having sync issues between the audio and video when I use Camtasia 8.6. The software manufacture told me to check my webcam drivers.

I checked the drivers and they are from 2006. They are Microsoft drivers. I contacted ASUS and they couldn't provide me any information on updated drivers, but they were able to give me the following details about my webcam:

I have been searching online but I'm not finding anything that is helpful for obtaining updated drivers. Maybe there aren't any updated drivers, but I am hoping that they've been updated since 2006.

I have already downloaded the Intel chipset drivers from ASUS. I am not sure if that would include the webcam drivers. That's what ASUS told me to download.

Device Manager lists the webcam as: USB2.0 UVC HD Webcam. I am using Windows 10.

Does anyone have any suggestions, or can someone help me find some updated drivers for this webcam?

P.S. I am planning on buying a "real" webcam in the next couple months, but until then, I need to try to get this one working. Everything works fine on this webcam, and the video is good, it's just out of sync with any recorded audio.

 

Webcam had disappeared

Hi,

The webcam may have stopped working due to hardware failure, or a loose cable that connects it to the device’s motherboard. We suggest that you try to show hidden devices in
Device Manager by following these steps:

• Right-click on the Start menu and select Device Manager.
• Click on the View tab and select Show hidden devices.
  

If you are seeing the webcam drivers, uninstall them. Then restart your device to check if Windows will be able to recognize the webcam and will install the drivers.

Let us know how it turns out.

 

Webcam Driver Update is Automatically Deleted

Hi Brian,

Thank you for posting in Community, we understand your concern and we will try our best to help you resolve your issue.

I would suggest that you follow the steps mentioned below and check if you are able to rectify the issue.

Step 1:

Un-install/remove all the previous webcam driver software that are located in your PC.

Step 2: Go to Device Manager and follow the procedure below.

• Click on the Start button, and type “Device Manager” on the search bar.
• Open Device Manager, double click and expand Webcam
• Right-click the device, and click Uninstall.
• Windows will prompt you to confirm the device’s removal. Click
  OK to remove the driver.
• After the uninstallation is complete, reboot your computer.
• After you have successfully uninstalled the driver, please go to the computer manufacturer’s website, download the Windows 10 driver for your computer and check.

Hope this information helps.