Windows 10: 'Microsoft' Changed PC Password

My brother is a smart guy, but gullible to the point of idiocy.

He got a phone call a couple weeks ago. Caller ID said it was Microsoft, and he answered it. I know... stupid thing 1. The guy on the other end of the line said that his computer was running slow and needed a tuneup. They said they could easily speed it up remotely, and that he should open a browser and type in an address, followed by a code they would supply

And he did it! Stupid thing 2. He entered the web address and the code and allowed them to remotely access his 6 month old Lenovo Windows 10 desktop. They told him that he could do something else while they ran diagnostics. So he put the phone on speaker and emptied his dishwasher. ST3.

Ten minutes later he returned, only to be informed that to completely optimize his unit as well as remove adware and viruses would cost him $189.00.

Now he didn't pay them any money which should maybe be designated Smart thing 1, except that the 3 stupid things he had done sort of made that a case of 'too little, too late'.

Now when he turns on his PC it boots to the password screen where instead of his name it gives a phone number. Needles to say his Windows password no longer works.

I turned his computer off 4 times in a row with power button. The next time I turned it on it went into the Troubleshooting screen and I accessed System Restore. Unfortunately he had no restore points that predated the call from 'Microsoft'. I saw nothing else that seemed like it would be helpful in the Advanced Repair options.

So I brought his tower home with me and started his desktop with my W10 DVD.

So here's where I need guidance. I can't find a darn thing using that disk that will help me remove whatever password 'Microsoft' put on his computer. I even tried a search on this forum and came up empty.

Can anyone provide me with a step by step set of instructions? Or a link to a website that would help me?

:)

 

forgot then changed Microsoft account password

Hi,

Welcome to the Microsoft Community.

I would suggest you to follow the below steps and check if it helps.

• Try disconnecting the cable from the Internet:

• • If there is a Wi-Fi icon on the sign-in screen, click it and go to Airplane mode.
    
  • If there is a wired connection, disconnect the wire.
  • If sign-in is successful, let us know in the comments!
  • Also, we can then change to a local account, restart, and re-connect to the MSA.
    
  • If this works, please let us know!

2. Try sign-in on another device (phone or PC) via the
https://account.microsoft.com
page.

• If the sign-in is unsuccessful, stop and handle it like any other password issue.
  
• If sign-in is successful there, don’t try resetting/changing the password, continue to the next step.

3. Try using the On-Screen Keyboard to sign in on the PC.

4. If that fails, make sure the PC is connected to the Internet (the connection icon should be visible in the lower right).

Thank you.

 

Changing PC Password Logon

Hi, Mary.

Thank you for posting your query in Microsoft Community.
I understand your concern, we in Community will try to help you in the best possible way we can.

As per your query, I suggest that you refer to the steps provided below and check if you can change the password:

• Sign in to your Microsoft Account, click on the Start Menu, and then click on Settings.
• Select Security and Privacy, select Change Password.
• Enter the new password you want and Save Changes.

Also refer to the links below for more information.

Link 1: How do I change my password?

http://windows.microsoft.com/en-us/windows/change-password

Link 2: Reset Password.

Reset your password

Hope this information was helpful. Please let us know the status of your issue so that we can assist you further.

 

account password change

Hi,

Thank you for posting your response.

Before we proceed, I would like you to provide the information stated below:

1. Which version of Windows 10 is currently installed in your computer?

2. Are you using a Microsoft Account to log into your computer?

To open System Properties and check the version of Windows, follow the steps below:

1. Open Run Command (Windows button+R).

2. In the dialog box type control system and hit enter.

If you are using a Microsoft Account to log into your system and you are unable to change the password, then I would suggest that you sign in online and change your password. Follow the steps below to do so.

• 1. Click on the link below to open the Microsoft site, and then select
  Security & privacy.

Create your Microsoft Account Today

• Select Change password.
• 
  Enter your current password, then the new password you want, then enter the new password again.
  
• 
  Select Save.
  

Hope this information helps.