Windows 10: Problems logging out of my school account in Office 365

Hello,


I found some issues today on my account when it does not fully sign out. When I logged in by my sharepoint then tried to log off from the Office homepage, it gave me an error saying "Sorry, but we are having trouble singing you out." It also gave me a code:

Request Id: 809aad85-fd9f-46ab-8924-9210ab735300
Correlation Id: 66361a96-11c6-4968-8eee-a2c9dc5f0b35
Timestamp: 2019-02-18T15:54:41Z
Message: AADSTS16002: Application requested to signout of a user session which does not exist.


I would appreciate having help.


Many thanks


(P.S. Accounts should be added in the Windows topics)

:)

 

Office 365 for students

Its possible you need to download the software install files from the schools website if you purchased it through the school.

• Please uninstall any Office trial versions on your device before installing Office 365 Education.
• Open the Microsoft Office 365 Web site.
• On the Office in education screen, enter your IT Account NetID, followed by <university email
  address> and click Get Started.
• Select I'm a student on the next page. You will be sent an email with instructions.
• Follow the steps in the email. It is recommended that you use the same password as you use for other
  University services.

 

Cannot log onto Office 365 or MS for Business account from Windows on Surface

I am the administrator of my Office 365 and trying to log onto Windows 10 on my Surface with the 365 account produces an error "That Microsoft account doesn't exist. Enter a different account or get a new one .. "

I am logged on to that PC as a local administrator and have my office 365 details in the School or Work account fields of Office, and 'Email & app account' and 'Access work or school fields' under Accounts in Windows Settings.

I get the error when I go to Accounts in Windows Settings, click on 'Sign in with a Microsoft Account instead'.

 

Cortana & Office 365 Integration

We are trying to integrate Cortana with our Office 365 subscription, but it never works. Here are the steps we have done:

• Turned on Cortona in the Office 365 Admin portal
• We are using Windows 10 1703 – connected Office 365 service to Cortana

Did the same on windows 10 mobile with no luck, Cortana says its connected to Office 365, but sees no data and we are getting zero errors

We went rough office 365 support first and tried all fo their suggestions, they kicked us over to Windows support which is currently closed.

We are on v1703 with all updates in place, it does not work on Windows 10 desktop or mobile

any ideas? I can give you all steps 365 support had us run through if that will be helpful

Thank you

Doug