Windows 10: mouse, keyboard and external speakers not working in usb hub.

I have an external 3.0 usb hub plugged into my hp laptop. The light is on but my laptop does not recognize the mouse, keyboard and external speakers plugged into the hub. They only work when plugged into the laptop, but there is not enough room for all three items plus the hub. The printer is recognized as are the two charging ports on the hub. An external monitor is connected into the laptop via hdmi cable and works fine.

:)

 

USB Keyboard/Mouse Fails when USB 3.0 Hub Installed in Adjacent Port


I'm not sure what the issue is...just started now...but I may just have noticed it now:

- I just moved and set up my computer in the new home. I'm not sure if I installed USB devices in same places they were at previous home but, regardless, I've encountered an issue with a Microsoft Keyboard/Mouse USB combo when my Anker 7-port USB 3 hub is installed in the adjacent port. As follows:

- When both are installed and active, no issues until I plug in an external USB hard drive. Then the mouse and keyboard freeze until the drive is unplugged. Then everything returns to normal. Some devices installed on the hub (e.g. BT adapter) don't interfere at all.
- My mothernoard (Asus Z270-A) has 2 rows of 2 USB 3.0-A each. When I have the keyboard and mouse adapter and Hub plugged in on different rows, everything works find...drives plugged in don't freeze anything. Likewise, I tried another device in the port adjacent to the keyboard/mouse and it didn't cause freezing.

Does anyone know why the certain configuration of hub plugged in next to keyboard/mouse causes it to freeze when an external drive is plugged into the hub?

 

Windows 10 usb keyboard and mouse not working

Hi,

To assist you better, answer the below question.

I would like to know if you are getting any message when you connect the USB Keyboard and Mouse?


I suggest you to connect the USB Keyboard and Mouse to a different USB port and check if it works.


Also, plug your USB Keyboard and Mouse to a different system and check if it works.

I suggest you try below method and check if it helps

Hardware and devices troubleshooter

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your mouse.

Refer these steps:

• Press Windows key +X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on troubleshooting and click on the view all option on the left panel.
• Run the Hardware and devices troubleshooter.

Hope the above information was helpful. If you need further information assistance, we will be glad to assist you.

 

External Mouse and Volume Keys on External Keyboard Stopped Working


I've been using an external mouse and keyboard with my laptop for a while now. A few days ago, the mouse stopped working. It's a wired mouse and the red light comes on when it's plugged in. At the same time, the top row of keys on my wired keyboard stopped working (the volume controls, mail button, home, customizable buttons, etc.). When I plug the mouse in, it appears under Other Devices in the Device Manager, listed twice as a USB Input Device. When I try to update the driver automatically, it says Windows was unable to. The mouse doesn't work in safe mode. I tried a wireless mouse as well and it doesn't work either. My external keyboard shows up under keyboards as an HID Keyboard Device and Windows says the best drivers for my device are already installed. I've tried all three USB ports and the mouse works on another computer. The built-in keyboard and touch pad on my laptop still work fine. What else can I do? Thanks in advance.