Windows 10: Error: Something went wrong while trying to sign in to Cortana using Samsung account

Discus and support Error: Something went wrong while trying to sign in to Cortana using Samsung account in Cortana to solve the problem; I am attempting to link my Samsung account with Cortana so that I will be able to use my Samsung SmartThings hub. The Samsung Smart Home Cortana skill... Discussion in 'Cortana' started by diehardbattery, Feb 20, 2019.

  1. Error: Something went wrong while trying to sign in to Cortana using Samsung account


    I am attempting to link my Samsung account with Cortana so that I will be able to use my Samsung SmartThings hub. The Samsung Smart Home Cortana skill leads me to believe I can do this. When I invoke the skill, Cortana prompts me to sign in with my Samsung Account. I then enter my credentials and click "Sign In", which in turn gives me a message from Cortana stating that something went wrong, and to try again. It is worth noting that I have other Cortana skills enabled without any issues such as Xbox, and Philips Hue.


    At first, I thought that maybe it was because I have two-factor authentication enabled on my Samsung account. But I disabled this, and the problem still occurs. I have 3 Windows 10 PC's and it does not matter which PC I attempt this on. The issue occurs regardless of the connection being WiFi or ethernet. I am using my one and only Microsoft account that I have been using since 2012 without any issues. I can confirm via my Samsung account that Cortana has been in fact, registered as a service. If I disconnect the Cortana service from Samsung and reattempt, the issue still occurs and Cortana is again registered to my Samsung account. All Windows updates and drivers are current. Rebooting does not help. I do not see the point in creating another Microsoft account just for this issue. Can someone please help me?



    ***Modified title from: Unable to sign in error when attempting to link Samsung Smart Home skill with Cortana Windows 10***

    :)
     
    diehardbattery, Feb 20, 2019
    #1
  2. cw84 Win User

    Cannot sign in to Microsoft Account (Cortana) using Win10

    I've just upgraded to Win10, and I am trying to sign into my Microsoft Account in order to use Cortana, however I am caught in a loop and it won't accept my credentials.

    The credentials are definitely right, verified by accessing the Microsoft account via https://account.microsoft.com. Also, if I type my credentials incorrectly when trying to sign in on my PC I am told the credentials are wrong - therefore I can be certain that the authentication process is taking place.

    Steps are as follows:

    • Start
    • Type "Your Account"
    • Enter
    • Scroll down on the Setting window
    • "Add a Microsoft account"
    • Enter email and password (for Microsoft account)
    • Sign in

    Nothing happens. I am returned to the previous screen and not logged in.

    The same is true when I place my cursor in the bottom left hand corner search bar. I am asked to sign in to be able to use Cortana, the dialogues about getting you to sign in just go round in a loop after I've entered my credentials.
     
  3. Cortana and Store give error message when trying to sign in to my windows account

    Hi,

    Thank you for posting on Microsoft Community. I understand the inconvenience you are facing. I will certainly help you with this. I appreciate if you could answer few questions to narrow down the issue and to provide you better assistance.

    • Check and verify if Cortana is activated?
    • Are your Language and region, time and date settings set to valid value?
    • Check and verify if Cortana available in your region?
    • Are you logging in using Microsoft User account or Local user account?


    I suggest you to try the below given method and check if issue persist.

    Method 1:

    I suggest you to try to turn Cortana off and then try turning it on back and check if she talks. Refer to the steps below to turn Off and On Cortana:

    • Open Cortana.
    • Click the hamburger button in the top left of the window.
    • Go to Settings and click on off.
    • Follow the same steps to turn it on.
    • Check if issue persists.


    Method 2:

    For Windows Store issue, kindly follow the steps to reset Windows store and check if it works.

    • Press Windows key + R key to open Run
    • Type wsreset.exe and press Enter
    Restart all the apps and check if issue is resolved.

    Method 3:

    If issue persist, I suggest you to try to
    create a new user account
    and check if you still face this issue in new user account. To create it perform the steps mentioned below.

    • Press Windows key + X key and select
      Control Panel.
    • Click on User accounts and Family Safety.
    • Click on User Account and then click on Manage Accounts.
    • Now click on Add a new user and follow the instructions.
    Hope this information helps. Please post back with the results and information asked, we will be glad to assist you further.

    Thank you.
     
    Parth P Patel, Feb 20, 2019
    #3
  4. Error: Something went wrong while trying to sign in to Cortana using Samsung account

    Cortana and Store give error message when trying to sign in to my windows account

    Thanks, but the problem persisted, so after three lodings of windows 10 i have offloaded it three time. Windows 7 still works fine.
     
    FrankMinutillo, Feb 20, 2019
    #4
Thema:

Error: Something went wrong while trying to sign in to Cortana using Samsung account

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