Windows 10: problem connecting to internet through windows apps

When I try to connect to the internet through any of the windows 10 apps I get an error message that my laptop is not connected to the internet. When I connect to the internet through other apps like e.g. Outlook or Dropbox am I able to connect to the internet.

:)

 

Internet connectivity problems

Hello Walrus,

There can be a number of reasons for no internet connection in Windows, some common reasons that can cause these problems are:

• Corrupted or incompatible drivers.
• Missing updates.
• Network connection settings.
• Hardware or software problems.
• Inappropriate distance from the router or obstruction.
• Interference with other devices.

For us to better assist you, we'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• Were there any recent changes made prior to this issue?

Meanwhile, we recommend performing the suggested steps in this article
to help you troubleshoot and resolve network connection issues in Windows 10.

We look forward to your response.

Regards.

 

After upgrading to Windows 10, Edge is the only app that can connect to the internet

Hi ,

Thank you for your interest in Windows 10.

With the issue description it seems like Edge is unable to connect to network.

I suggest you to follow the steps below and see if it helps:

Set Internet Explorer as default browser

I suggest you to set Internet Explorer as default web browser and restart the computer and see if it helps.

Disable Proxy

Sometimes using proxy to connect to the internet may cause issues while connecting to the network.

Follow the steps below to disable proxy:

• Press “Windows Key” + “R”.
• Type “inetcpl.cpl”.
• Go to Connection.
• Click on LAN Settings.
• Check the box which says Automatically detect settings.
• Uncheck the box under Proxy server.

Run Internet Connection Troubleshooter

Though you are able to use internet, there could be some problems or some settings which could have stopped Windows services to connect to the internet.

I suggest you to run the Internet connection troubleshooter to fix such issues, follow the steps below:

• Press Windows key + R
• Type Control
• Click on Troubleshooting
• Click on Connect to the internet
• Click on Next and follow the On-screen instructions

Hope this helps, get back to us if you need further assistance.

 

Windows 10 apps connection problem.

Hi,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

As you are facing issues with connecting to internet from Windows Store apps, we will help you with this issue.

Do let us know if you were able to see and error code along with the error message?

I suggest you to try few of the below troubleshooting steps and check if it helps.

Step 1: Run WSReset.exe .

• Press Windows+R key to open
  Run box
• Enter wsreset.exe in the Run command and then tap or click
  OK.
• Restart your computer and check.

Step 2: I suggest you to check with the system Date, time and Time zone
is set correct.

Follow the steps to set the date and time:

• Type “Date and Time” in the search bar.
• Click Change date and time button.
• Click Apply and Ok to save the date and time.

Note: Click on the Time Zone tab to check the Time Zone.

Step 3: I suggest you to install all the pending updates after upgrade to Windows 10.

• Connect to the internet.
• Press Windows key and type
  updates.
• Click on Check for updates.
• Under Windows Updates, click on
  Check for updates.
• Try to install the updates being shown.

Hope it helps. Reply to the post with an updated status of this issue for further assistance.