Windows 10: Bluetooth error: "We didn't get any response from the device. Try connecting again."

After having some problems with Bluetooth connectivity, I removed a bluetooth device (headphones) from my Windows 10 computer. I am unable to reconnect to it. My computer no longer discovers the original name of the device (ATH-AR5BT) merely a generic "bluetooth headset". When trying to connect I get an error stating "We didn't get any response from the device. Try connecting again."


The headphones continue to work nominally with other devices.


I have tried:

• Updating the bluetooth driver.
• Disabling/re-enabling bluetooth driver.
• Uninstalling/re-installing bluetooth driver.
• Resetting the bluetooth headphones.
• I am unable to rollback the bluetooth driver.
• I've used the bluetooth troubleshooter.

Any ideas appreciated.

:)

 

Bluetooth headset doesn´t connect to Windows 10 due to no response

Hi Leviozar,



I didn´t make any changes on my device, at least what I would be aware of. However, I run CCleaner and Drive Booster from time to time. I have tried the troubleshooting (Bluetooth and also Hardware and Devices) but I didn´t uninstall anything. The second
one just had me restart the system but now it cannot even find the Bluetooth headset. My current OS version is Version 1709 (OS Build 16299.309).

Thanks for your effort.

Regards

 

I can`t add a bluetooth device

Hello,

Outdated drivers is one of the possible reasons why you're having challenges connecting headphones to your computer. For us to determine the appropriate advice to your concern, please answer the following:

• When did the issue start?
• Were there any changes made prior to this issue?
• Have you tried connecting your Bluetooth headset to a different device?

In the meantime, we suggest that you update your drivers by following the steps on this
link.

Looking forward to your response.

 

Connecting devices with bluetooth.

We appreciate your response. To further troubleshoot your concern, we suggest that you create a test user profile and then check if you will have the same issue with connecting Bluetooth devices on your computer. This is for us to verify if the issue is
isolated with one user profile or with multiple accounts.

To create a test user profile, follow these steps:

• Using Cortana search, type Settings and then hit the Enter key.
• In the Settings window, select Accounts.
• Select Family & other people.
• Choose Add someone else to this PC.
• Click I don't have this person's sign-in information.
• Click Add a user without a Microsoft account.
• Name the user as TEST and then provide a password.

Update us about the results.