Windows 10: My Microsoft Designer Mouse & Keyboard suddenly stopped working.

My Microsoft Designer Mouse & Keyboard suddenly stopped working. I removed both devices but when I attempt to reinstall them I get a message telling me "Try connecting your device again".

I have run the Bluetooth troubleshooter and restarted the machine several times but still with the same end result.

These are the machine specs:


OS Name Microsoft Windows 10 Home

Version 10.0.18362 Build 18362

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Name LENOVO

System Manufacturer LENOVO

System Model F0BC000MAU

System Type x64-based PC

System SKU LENOVO_MT_F0BC_BU_LENOVO_FM_ideacentre AIO 300-23ACL

Processor AMD A4-7210 APU with AMD Radeon R3 Graphics, 1800 Mhz, 4 Core(s), 4 Logical Processor(s)

BIOS Version/Date LENOVO O1PKT25AUS, 26-Sep-15

SMBIOS Version 2.8

Embedded Controller Version 0.12

BIOS Mode UEFI

BaseBoard Manufacturer LENOVO

BaseBoard Product Gardenia CRB

BaseBoard Version SDK0J40709 WIN 3259587109567

Does anyone have any suggestions please?

:)

 

Designer Mouse Not Working

My OS is Window 10. I used a Microsoft designer mouse for a few weeks and suddenly it stopped working.

I tried it on my other notebook with Window 10 and it works perfectly.

Kindly advise on steps to rectify this problem.

 

Microsoft Designer Keyboard special keys not working properly

Just bought the Microsoft Designer Keyboard and Mouse today, and i'm already having the exact same issues as everyone above:

- No shortcut keys (volume, play/pause, etc..);

- Every time i press one of the shortcut keys, the keyboard constantly freezes and then displays the last 15 characters pressed;

I've done all the steps suggested and everything is still not working.

If i don't solve this issue until the end of this week i'm returning my Microsoft Designer back.

 

Designer Mouse Not Working

Hi Henry,

We understand that your Microsoft designer mouse is working on other devices but not on your Windows 10 PC. This can be an issue with an outdated mouse driver. As an initial troubleshooting step, we suggest that you update the device driver. Here's how:

• Click the Start button, type "device manager" in the search box, and then select Device Manager.
• In the list of hardware categories, find the device that you want to update, and then double-click the device name.
• Click the Driver tab, click Update Driver, and then follow the instructions.

Feel free to let us know if there is anything else we can assist you with.