Windows 10: Computer lock-down, possible scam

Discus and support Computer lock-down, possible scam in AntiVirus, Firewalls and System Security to solve the problem; I was recently browsing some recipes in Chrome when a red website appeared and a voice said it had locked down my computer. It wouldn't closeby... Discussion in 'AntiVirus, Firewalls and System Security' started by Chris Hettwer, May 21, 2019.

  1. CHRIS HETTWER
    Chris Hettwer Win User

    Computer lock-down, possible scam


    I was recently browsing some recipes in Chrome when a red website appeared and a voice said it had locked down my computer. It wouldn't closeby hitting the X at the top so I opened the Task Manager and closed my browser. That worked. It happened one other time within an hour (but as far as I can tell I was not on the same website as when it previously happened). I did not click on any of the links or buttons that came up. My history shows the offending site as


    Windows Official Supportrigorous39.azurewebsites.net


    Is this a legitimate Windows Azure site or a scam? Do I need to be concerned and run a virus checker? I did go into my Control Panel under Programs and it doesn't appear that anything downloaded today.


    Thank you,

    Chris Hettwer

    :)
     
    Chris Hettwer, May 21, 2019
    #1
  2. SHARIEF K
    Sharief K Win User

    Possible scam?

    Hi Thomas,

    I can understand the situation you are going through. To help you further, we need the following information.

    • Which Microsoft website have you visited?
    • What is the phone number that you have contacted?
    • What is the make and model of the computer?

    I suggest you to refer to the links for more information on possible scams.

    Avoid scams that use the Microsoft name fraudulently

    https://www.microsoft.com/en-us/safety/online-privacy/msname.aspx

    HOW TO: Report the Microsoft phone scam

    http://blogs.microsoft.com/cybertrust/2014/09/18/how-to-report-the-microsoft-phone-scam/

    @ bhringer, thank you for bringing this to our notice.

    Please get back to us with the above information.
     
    Sharief K, May 21, 2019
    #2
  3. SMEED
    Smeed Win User
    Smeed, May 21, 2019
    #3
  4. JSSSSSSSSS
    Jsssssssss Win User

    Computer lock-down, possible scam

    Possible virus or scam

    As already mentioned:

    All these kind of pop-ups/alerts are fake warnings - scams. Never ever call these numbers.

    Please read:
    Beware of Phony Tech Support Scams

    Normally you just close your browser:
    https://blog.malwarebytes.com/threat-analysis/2014/11/psa-tech-support-scams-pop-ups-on-the-rise/

    How to Open Windows Task Manager

    You might want to run a quick scan with your Anti-Virus program.

    In case you keep on getting these fake alerts:

    Follow the steps provided here: Remove Tech Support Scam pop-up (Call For Support Scam)

    Suggestion to read:


    You might want to report this to Microsoft (but you don't have to):
    http://support.microsoft.com/reportascam

    and you might want to watch:

    Fake Tech Support Scams – video from the MS Digital Crimes Unit

     
    Jsssssssss, May 21, 2019
    #4
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Computer lock-down, possible scam

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