Windows 10: Infrared not recognized

Upgraded to Windows 10 ver 1903 and the infrared device is not working. Got this:


Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

:)

 

6230 screen broke - how to turn on infrared?

Thank you for the link to the 6230 guide - this gets me to the infrared section.

However, the guide does not say what options there are within the Infrared section (Menu -> Settings -> Connectivity -> Infrared -> ???).

Does anybody know what is listed within the Infrared section? Specifically, how to turn it on, how many button-pushes (see first post), etc.?

Thanks,

Chris

 

SP4 Infrared Camera remains on while sleeping

Hi,

Thank you for posting your query on Microsoft Community.

To assist you better, I would like to know the make and model of the computer.

This issue may arise due to corruption in driver files.

I suggest you to run the Hardware and Devices troubleshooter and check if it helps to resolve the issue.

• Type troubleshooting in the search bar.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click on Hardware and Devices.
• Follow the on-screen instructions to run the troubleshooter.
• Check if issue persists.

If the issue persists, Check whether powermanagement option is available in the Infrared camera and switch on the save power option.

• Press “Windows key + X” and click on “Device Manager”.
• In the list of devices, you should see the Infrared camera drivers.
• Expand it and select properties.
• Look for the Power management tab.
• Switch on "Allow the computer to turn off this device to save power".

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.

 

backup drive not recognized

Hi,

As per the description, I understand that the external backup is not being recognized. I suggest you to follow the steps provided below and run the Hardware and Devices troubleshooter and check for status.

• Type “Troubleshooting” in search box and press Enter.
• Click on “View All” option on top left pane.
• Select “Hardware and Devices” from the list and follow the prompts for troubleshooting.

Hope this helps. Keep us posted on the status for further assistance.

Thank you.