Windows 10: Keyboard and mouse drivers

Discus and support Keyboard and mouse drivers in Windows 10 Drivers and Hardware to solve the problem; I power on my computer today just like any other day, and suddenly my keyboard and mouse were not detected by the os (they dont even light up). To... Discussion in 'Windows 10 Drivers and Hardware' started by roeiganor, May 24, 2019.

  1. roeiganor Win User

    Keyboard and mouse drivers


    I power on my computer today just like any other day, and suddenly my keyboard and mouse were not detected by the os (they dont even light up).

    To make matter worst driver automatic update is disabled using gpo.

    I am able to enter the before boot troubleshoot and run commands in the cmd but i still cant find a way to solved it up.

    I tried installing manually the drivers from the cmd.

    I tried disabling the gpo from the HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\DeviceInstall\Restrictions.


    I ran out of ideas and im trying to fix it up for hours.

    Please if anyone can help me i will really appreciate.

    :)
     
    roeiganor, May 24, 2019
    #1
  2. John Fer Win User

    Unresponsive Mouse and Keyboard in Windows 10

    Hi,

    One reason why your mouse and keyboard is not working is because of an outdated driver. We suggest that you update the mouse and keyboard driver by following the steps below:

    • Pres Windows+X key on your keyboard.
    • Select Device Manager.
    • Locate the mouse and keyboard drivers, right click, then click on Update.

    If you need further assistance, don't hesitate to reach out.
     
    John Fer, May 24, 2019
    #2
  3. Karen Her Win User
    Mouse and keyboard driver unknown after recent update

    Hi,



    This issue normally occurs due to outdated or incompatible keyboard and mouse drivers. We suggest you to run the
    Hardware and Devices troubleshooter and check if it helps. Here are the steps:



    • Type troubleshooting in the Search bar, and press Enter on the keyboard.
    • Click View All.
    • Right-click on Hardware and Devices from the list.
    • Select Run as Administrator.
    • Click Next and follow the prompts to run the troubleshooter.


    If issue persists, we recommend that you perform the troubleshooting steps in this
    article to resolve your concern.



    Let us know how it goes.
     
    Karen Her, May 24, 2019
    #3
  4. Keyboard and mouse drivers

    keyboard and mouse not working

    Hi Chrystal,

    For us to properly isolate the issue with your keyboard and mouse, we would like to know the following:

    • Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
    • Are you using a wired or wireless keyboard and mouse?
    • Have you tried using a different keyboard and mouse? If yes, how was it?
    • Have you tried using your keyboard and mouse to another computer? If yes, what is the result?
    • To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

    As an initial troubleshooting, we suggest that you try updating your keyboard and mouse drivers to resolve the issue. You may also check and follow the troubleshooting steps in this
    article.

    We look forward to your response.
     
    Michael Gall, May 24, 2019
    #4
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Keyboard and mouse drivers

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