Windows 10: Reset password for Microsoft account

My father in law is almost 95 & has some memory issues related to age & medication. I'm trying to set-up Dad's laptop for his son to use, as it's been sitting idle for some time now. Dad can no longer recall any of his passwords & as a result I've had no luck with changing his administrator account to his son's Microsoft account. I've put in a forgotten password enquiry, but I'm not sure whether I supplied enough information (as Dad can't recall any previous passwords except for one, which may not have been used for his windows account).


Is there anything else we can do? We're trying to avoid having to reset the whole pc.


Thank you,

Mandy


***Original title: Resetting microsoft account details***

:)

 

How to reset Windwos 8 Password?

http://windows.microsoft.com/en-us/windows/what-do-forget-windows-password#1TC=windows-8

• If you've forgotten your Windows password, there are several ways to retrieve or reset it:
  • If your PC is on a domain, your system administrator must reset your password.
  • If you're using a Microsoft account, you can reset your password online. ...
  • If you're using a local account, use your password hint as a reminder.

 

Microsoft Account Password Reset

Thanks for the reply, but it does not help me. The website does not proceed past step 4. After entering the security code, the website does not proceed to step 5. It does not give an error message, it simply greys out the next and cancel buttons and hangs
indefinitely.

Reset your password

If you can't remember your password, follow these steps to get into your account.

• Go to the Reset your password page.
• Choose the reason you need your password reset, then click Next.
  
• Enter the email address you used when you made your Microsoft account. This could be any email address, or an email ending in a Microsoft domain like hotmail.com or outlook.com.
  
• Enter the characters you see on the screen (this lets us know you’re not a robot), then click Next.
  
• If you've added security info to your account, we'll send a one-time code to the alternate phone number or email address you gave us. After you enter that code on the next screen, you'll be able to make a new password.

I'll try your "Get account help by email" suggestion and post the solution here when I've found one.

 

Reset Password of User Account in Windows 10


Without the questions, there would be no way to verify if it's you when resetting the password on the sign-in screen, so they just made it a requirement.

It's basically the local account's version of the Microsoft account's two-step verification.

However, if you don't use a password for the local account, you won't have any questions.