Windows 10: Unable to receive verification to update security info for Hotmail account

This is very frustrating. I have received a notification to my registered phone number that a modification has been made to my security information, (which by the way takes one month to properly action) indicating that your system knows about my mobile number, but you are not sending me a code so that I can verify who I am and make the changes that I really want to make.


I see that I am not the first person to have raised this as a problem why have you not fixed this bug? Please sort it out.





***Modified title from: You are not sending me a verification code so that I may update my Security information associated with my hotmail email account***

:)

 

Forum users with Hotmail/Outlook/Exchange account

The two-step verification emails show up in my inbox but I added a rule to mark the domain name safe a long time ago (verified that "techpowerup.com" is still in the safe sender list).

 

Microsoft account - Are security questions removed after I enabled the 2-step verification?

Hello,

Thank you for contacting Microsoft Community.

We understand your concern in this regard.

Generally, a security question is helpful to recover your Microsoft account password, when you lose access to it. Enabling Two-step verification won't effect your security question, instead it is an advanced security feature that makes it harder for someone
to break in to your account with just a stolen password. To replace your security info

• 
  Go to
  Security settings, and sign in with your Microsoft account.
  
• 
  If you’re asked to enter a security code to continue, and you can’t get that code, choose
  I don't have any of these or I can't verify my account from the drop-down list, then follow the instructions to reset your security info.
  
• 
  On the Security settings page, your security info is under Security info helps keep your account secure. Choose
  Remove for any you want to remove. You may be prompted to add new security info before you can remove the old info.
  

If you remove all of your security info, there’s a 30-day wait during which we help protect sensitive parts of your account so nobody can change your security settings or use your payment options. During this period you can still use your email, Skype,
OneDrive, and devices as usual. After the 30 days, you’ll be notified that the wait is over and it’s time to enter new security info.

Learn more

• 
  Two-step verification
  
• 
  App passwords
  
• 
  Trusted devices
  
• 
  Security info & security codes
  

Keep us posted if you require further assistance.

 

unable to send or receive on my hotmail account

Hi Anne,

I realize that it must be difficult for you when things are not working as it should. Sorry to know that you are unable to send or receive mails. I will try to help you with this issue.

Please answer these questions to get more clarity on this issue:

• 
  Did you make any changes to the pc or the Hotmail account prior to this issue?
  
• 
  Have you configured the Hotmail id in the Mail app?
  
• 
  Have you installed all pending updates on the pc?
  
• 
  Are you able to send and receive mails using the web account?
  

Reply to us with more information to help you further.