Windows 10: Laptop rebooting after sleep mode

Hello, I have this problem for about 3 weeks now.
When I close my laptop or if I put him to sleep mode, it restart when I re-open it. I don't really now what's happening and it's extremely frustrating.

Can someone help me?


Thank you in advance.

:)

 

Waking PC up from sleep mode causes a reboot

Problem:





I have a small group of Dell Latitude E7470 (Bios Version 1.11.3) laptops that have and sleep mode issue.





When a user closes the top cover of the laptop and puts the machine to sleep all appears normal and the power light begins to pulse. Then, when the user opens the top cover to begin using the laptop
once again the laptop fails to wake up from sleep mode and restarts causing the user to log into the laptop each time. The laptop behaves this way regardless of the way it entered sleep mode, e.g. via the power button or from the start menu.

• The laptop power settings are defined by group policy.
  
• All of the affected laptops are running Windows 10 1809 Enterprise.
  
• The issue does not appear to be a user problem as the issue occurs whether or not a user signs into the laptop.
  
• The bios was updated prior to imaging the laptop in the spring of 2017. v1.11.3
  

Troubleshooting:





The following steps have had limited success.

• Bluetooth on/off. Sometimes if we leave the Bluetooth off the issue goes away, but not always.
  
• Changing what closing top cover does, e.g. change the setting of the top cover to do nothing when closed and then return the setting back to sleep when the top cover closes.
  
• Swapping SSD from one computer to another identical make/model computer and then back. In this step, we move the affected SSD to another laptop and boot the computer. then log in and test sleep mode.
  at this point, the issue is not present. Then, we place the SSD back into it's the original laptop, so far, this has been successful, however, we are still not confident this is a long term fix and we would like to understand why this step would have the
  effect that it does.
  

 

Sleep mode

Hi Adam,

For us to better assist with your issue on sleep mode, we'd like to ask a few questions.

• Have you made any updates to your computer before experiencing this issue?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you refer to this thread and follow the answer of Andre
Da Costa to troubleshoot the issue with sleep mode missing.

You can also refer to this article that was
created by Andre Da Costa to enable sleep mode.

Looking forward to you response.

 

sleep mode in windows 10

Hi,

The challenge that you are having with the sleep mode on Windows 10 may be caused by misconfigured power settings on your computer. We suggest to check this thread:

Win 10 reboots after sleep mode. Look for MVP Mike Hall... always replied. It contains troubleshooting steps pertaining to the issue.

We look forward to your response.