Windows 10: MS Family Screen Time - Locked Screen

On some days, MS Family reports more than 9 hours of screen time on my child’s account when I’m confident it should be far less. Does MS Family keep the clock running even when the screen is locked? If so, I suggest you pause the clock when the screen is locked.

:)

 

windows 10 lock screen slideshow timing...

Hello Andrew,

I understand your concern and we will try our best to help you resolve the issue.

I suggest you to follow the below steps and check if it helps. Refer to the below steps:

• 
  Type Lock screen in the search bar and press enter
  
• 
  Select Advanced Slideshow settings
  
• 
  Click on Turn off screen after slideshow has played for and select the time limit
  

Let us know if you need more information and we'll be happy to assist.

 

Family Screen time is not working!

I had this exact problem and these are the steps I took to get the issue resolved:

• Navigate to family safety settings and remove the child from the family having issues.
• Login to the childs account and launch Settings (windows key + i)
• Click the Accounts icon and select Sign in with local account instead
• Follow the steps to change to a local account. When completed, Login back to your account (admin account)
• Go back to the family safety settings and add your child back to the family group.
• Access your childs email address to accept the family invitation
• Verify the child now shows properly in the family settings and that the screen times are still correct.
• Login to the childs account and launch Settings (windows key + i)
• Click the Accounts icon and select Sign in with microsoft account instead
• Your family settings should now take affect.

I know this is pretty tedious, but like I said, it worked for me. If you are still having trouble, I suggest contacting support and they can help walk you through the steps to get it resolved.

 

Lock screen woes

Hi,

Thank you for posting on Microsoft Community.

I would suggest you to follow the below steps to try resolving the issue.

Setting the timeout for Lock Screen

• Press Windows + I and select personalization.
  
• Select Lock screen.
  
  
• Select the Screen Timeout setting.
  
• Select the time of timeout you need and check.

Keep us posted if the issue resolves to help you better.