Windows 10: Crashes seemingly related to graphics drivers.

My development laptop has been having trouble recently when working with anything that requires a fair amount of graphics processing power (Unreal Engine, gaming, etc). Performance also seems somewhat worse, but it may be related to whatever is failing. The actual blue screen has changed messages a few times, but all seem to point to a driver related issue. It can go days without crashing if I use it without pushing the graphics card, but can also crash every few minutes if I'm actively trying to do that type of work.


I have run through all of the usual checks and diagnostics (memcheck, sfc, chkdsk, dxdiag, as well as a number of other diagnostic and troubleshooting tools) and everything has come up clean. I have tried rolling back my drivers to older versions, clean installs, updating everything to the latest, and still the problem persists.


I'm going to continue troubleshooting on my end, but at this point I need to be able to work reliably, so I'm also uploading everything here to see if anyone can get more information from the dump than I can or if I overlooked something.


The relevant files are here:


Dump File and Diagnostics


I only had one minidump currently, but I will update if it happens again.

:)

 

Audio issues, seemingly not driver related.


So, I ran the sound troubleshooter again, just because I could. This was after I had plugged in and then removed a pair of USB headphones.

I get this response.





HDMI audio is definitely set as the default, and the sound settings are telling me that its connected to the AV Receiver, so now the troubleshooter is obviously lying to me in a completely different way than before. I ran this again just to be sure, and got identical results.





So here it is trying to tell me it's been looking for the headphones, of which it isn't set to use at the moment. Oddly enough, these are almost never used, especially during boot, so that doesn't really help the lack of audio at boot crisis, except that perhaps low-level communications are perhaps erratic, or non-existent.

So I plug the USB headphones back in to see if troubleshooter does anything differently, and it now asks what it is I want to troubleshoot. Either the USB headphones, or the analogue audio outputs that are quite clearly DISABLED. (Of which troubleshooter would probably suggest I enable it I guess, so that makes some sense.)
However, when using HDMI audio, it never thought twice to troubleshoot any other output other than the one I was using at that time...






I select headphones for the troubleshooting, and it tells me to turn off sound effects and enhancements. These have and never were turned on. I do not believe in such things. I did tick the "disable all" box just to make sure, but a re-run of the troubleshooter suggests once again that I should turn them off, of which they are turned off...

 

Graphics Driver crashes

Hi Bastewart,



Thank you for posting in Microsoft Community.

I regret the inconvenience caused to you. Let me help you.

• 
  Do you see any error code or error message on the sceen?
  

I would suggest you to check the compatibility of graphics card with windows 10.



Follow the link:

http://www.microsoft.com/en-us/windows/compatibility/Error/Index

As you have mentioned device manager is not able to recognize graphics card so I would suggest you to run hard ware and device troubleshooter and check.



Follow the below steps.

A) Go to the Control Panel then ‘Troubleshooting’ and select ‘troubleshooting’.

b) Click on ‘Hardware and Sound’ and select ‘Hardware and Devices’ and click on next to run the troubleshooter.

If it doesn't work so I would suggest you to Boot in safe mode and try to uninstall graphics drivers. restart the computer. check if you can boot normally.



If yes, Try to install latest Graphics Driver in compatibility mode and check.

Follow the steps.



a. Right click on setup file.

b. Click on Properties.

c. Click on Compatibility tab.

d. Put a check mark on Run this program in compatibility mode for.

e. Select the operating system to which the driver is available.

f. Put a check mark on Run this program as an administrator under Privilege Level.

Follow the link to boot in safe mode:



http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10#v1h=tab01





Check if it helps. I hope the issue will be resolved. If you have any further queries, please feel free to contact us again. We will be happy to assist you.



Thank you.

 

Graphics Driver Crash on Fullscreen after Windows 10 Update

Hi Noah,

I appreciate your effort to resolve the issue with driver. I will certainly help you.

The issue might occur due to incompatibility of drivers.

I suggest you to run the Programs compatibility troubleshooter. It
runs the program using settings from a previous version of Windows. Try this setting if you know the program is designed for (or worked in) a specific previous version of Windows.

Kindly follow the steps to run the compatibility troubleshooter:

• 
  Go to Control Panel and select Troubleshooting.
  
• 
  Click on programs.
  
• 
  Select Programs compatibility Troubleshooter
  and follow the on screen instructions.
  

If the issue still persist kindly go to the below link and click on
Auto Detect on GPU. It will automatically detect the latest updated graphic driver.

Drivers | GeForce

You can also try rolling back the graphic driver.

Kindly follow the steps to roll back the driver:

• 
  Press Windows key + X and select Device Manager.
  
• 
  Click on the Display driver to expand, right click on the device/ graphic driver and click on Properties.
  
• 
  Now click on Driver tab and click on Roll Back Driver button.
  

Please get back to us for further assistance. We will be happy to help.

Thank You