Windows 10: Can't Print from Photos App or Microsoft Edge

I have a user who is unable to print from the Photos app or Microsoft Edge. They are able to print from any other application besides these two. I have tried reloading the printer/printer drivers, resetting the photos app, and installing the Windows 10 1803 to 1809 update to see if that would solve it. However, the issue still persists. Please let me know what else I can try to solve this issue.


Printer model: Samsung X4300LX


Thank you,

Zach

:)

 

Printing a photo on windows 10

Hi,

Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

You can use Windows Photo App to print the photos in windows 10.

I suggest you to follow the steps below and check if it helps.

• Press Windows key and type Photos.
• Select the photo.
• Right click on the photo.
• Select print option.
• Then you will be able to print photos.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

Print from microsoft edge

Hi Genio,

Thank you for posting your query in Microsoft Community.

Let’s follow these steps and see if it fixes the issue:

Method 1: I suggest you to follow the steps below to print
documents in the Windows 10 Edge browser and check if it helps:

• 
  Once the document is open in Edge, press Ctrl+P or
  More actions button at the top last end of the browser.
  
• 
  Click Print as PDF button.
  
• 
  Check if the document prints as expected.
  

If the above steps did not work, try the next methods.

Method 2: I would suggest you to run “Hardware and Devices” troubleshooter to diagnose the exact issue.

Follow these steps to run the troubleshooter:

• Right click on the start button.
• Click Control Panel.
• Select “Hardware and sound”.
• Next select Devices and printers.
• Right click on the device or printers which you need to troubleshoot and select
  troubleshoot and follow the onscreen instruction.

Hope this information helps. Reply with the status so that we could help you further.

Thank you.

 

Printing in Microsoft Edge

Hi Winchman,

Thank you for the reply. Sorry for the delay. I suggest you to try to print from a different browser like Internet Explorer or other browser.

I suggest you to try the steps below and check if it helps.

• • 
    Run the
    Windows Store Apps troubleshooter.
    
  • 
    Scan for damaged system files. Right-click the Start icon and select
    Command Prompt (Admin). In the Command Prompt window, type
    sfc /scannow and hit Enter.
    
  • 
    If Microsoft Edge only crashes after some time has passed, try deleting cached data and files. In Microsoft Edge, select the “…” icon in the top right corner and chooseSettings.
    Under Clear browsing data, select Choose what to clear
    and thencached data and files.
    
  • 
    Reset the browser settings by going to
    Control Panel >Internet Options >
    Advanced > Reset. Then reboot Windows.
    
  • 
    Check for updates for Microsoft Edge within
    Settings.
    

Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.