Windows 10: Webcam is not working after windows 10 update

My laptop is aspire E1-431 and it has free cyberlink Youcam 8 software. Can you solve this webcam problem by feeding a method to troubleshooter. I have disable the You Cam 8 in device manger and done a troubleshoot for hardware and devices but it doesn't work.

:)

 

Webcam not working

Hi,



Thank you for writing to Microsoft Community Forums.



This issue can occur if the camera drivers are not up-to date, your anti-virus may be blocking the camera, or camera app is not installed properly. I would suggest you to follow the troubleshooting steps mentioned in the article:
Camera does not work in Windows 10. You can also refer to the suggestion on HP article:
HP PCs - Webcam Troubleshooting (Windows 10, 8).



If you need any further assistance, please write back with the following information:

1. What happens when you are trying to access Camera app?
   
2. What is the exact error message you are getting?
   
3. What is version of Windows 10 that is installed on your device?
   
4. Are you using an external webcam? If yes, please help us with the make and model of the webcam.
   

Regards,

 

Webcam not working in Windows 10 Pro on Microsoft camera app and not on Skype

Hi,

Since you mentioned that you already reinstalled the driver for your webcam, we suggest that you perform these troubleshooting steps to resolve your concern:

• Run the troubleshooter for Windows apps.
• Install the driver using the compatibility mode.

Get back to us with the results of the suggested troubleshooting steps.

 

Updating Webcam Drivers

I have an ASUS GL551JW with a built-in webcam. I am having sync issues between the audio and video when I use Camtasia 8.6. The software manufacture told me to check my webcam drivers.

I checked the drivers and they are from 2006. They are Microsoft drivers. I contacted ASUS and they couldn't provide me any information on updated drivers, but they were able to give me the following details about my webcam:

I have been searching online but I'm not finding anything that is helpful for obtaining updated drivers. Maybe there aren't any updated drivers, but I am hoping that they've been updated since 2006.

I have already downloaded the Intel chipset drivers from ASUS. I am not sure if that would include the webcam drivers. That's what ASUS told me to download.

Device Manager lists the webcam as: USB2.0 UVC HD Webcam. I am using Windows 10.

Does anyone have any suggestions, or can someone help me find some updated drivers for this webcam?

P.S. I am planning on buying a "real" webcam in the next couple months, but until then, I need to try to get this one working. Everything works fine on this webcam, and the video is good, it's just out of sync with any recorded audio.