Windows 10: SIM PIN2 to unlock mobile broadband device on my surface pro 5th gen

Discus and support SIM PIN2 to unlock mobile broadband device on my surface pro 5th gen in Windows 10 Network and Sharing to solve the problem; Hello, I was using my surface pro 5th gen with LTE and it worked perfectly for a month and then all of a sudden the surface stopped connecting to... Discussion in 'Windows 10 Network and Sharing' started by KamalElsoueni, Jul 21, 2019.

  1. SIM PIN2 to unlock mobile broadband device on my surface pro 5th gen


    Hello,


    I was using my surface pro 5th gen with LTE and it worked perfectly for a month and then all of a sudden the surface stopped connecting to the LTE, it actually identifies the network name and strength but it won't connect to it. After running the troubleshooter, it stated that I need to unlock the Sim card using Pin 2. I got the Pin 2 from the network operator which made a simple test to check whether the sim card is working fine on other devices and it actually did.


    Now, I can't find where should I enter the SIM Pin 2.


    Any help please?


    Thanks

    :)
     
    KamalElsoueni, Jul 21, 2019
    #1

  2. SIM PIN2 to unlock mobile broadband device

    My new Laptop is a Lenovo T470s (S/N PC0PXLX1) with a "Sierra Wireless EM7455 Qualcomm Snapdragon X7 LTE-A" WWAN card.

    After working well for 6 weeks, I am now unable to get an internet connection using that adapter.

    Windows 10 network diagnostics tells me I need to "Enter a SIM PIN2 to unlock the mobile broadband device". I can find no way to enter anything.

    Tech support at both AT&T and Lenovo have never heard of SIM PIN2 and each blames the other for the problem. I have talked to each several times and have been referred to "advanced tech support."

    My internet provider is AT&T.

    This community has referred to a "provider specific software" that solved one participant's similar problem.

    My provider, AT&T, has given me two PUK numbers. I suspect their PUK2 may be the SIM PIN2, but I still have no way to utilize that information.

    HELP!

    [Moved from: Windows Insider Program / Windows Insider Preview / Install, upgrade, and activate / PC ]
     
    JackRounds, Jul 21, 2019
    #2
  3. Error: Enter a SIM PIN2 to unlock the mobile broadband service, Unable to connect to LTE connection on Surface Go

    I have a new Surface Go with LTE and it appears that the cell part hooks up and it knows the ISP but the data connection is locked with the SIM PIN2. I downloaded the dia program and ran it and it returned "Enter a SIM PIN2 to unlock the mobile broadband
    device" I tried to other ISP vendors and they also acted the same way. With Surface Go, I would try changing the control by Windows to manual and started the connect and it also would not work. I have updated and also downloaded the Microsofts update for
    the LTE and they did not fix the problem also. Any fixes out there that work?

    Thanks

    ***Original title: SIM PIN2 locked on new Surface Go wiht LTE***
     
    poewqiyrpwqheflksajdcx.mnax.czxh, Jul 21, 2019
    #3
  4. SIM PIN2 to unlock mobile broadband device on my surface pro 5th gen

    SIM PIN2 to unlock mobile broadband device

    Hi Dawn,



    Some Windows 10 PCs have a SIM card in them that lets you connect to a cellular data network, so you can get online using a cellular signal. If you're having cellular connection problems, changing one or more settings may
    help. To do that, we recommend that you refer to this article on how to
    Set up your LTE connection on Surface Pro LTE.




    If the issue persists, kindly refer to the steps provided in this
    article for further troubleshooting.



    Update us with the outcome.
     
    Efraim Gar, Jul 21, 2019
    #4
Thema:

SIM PIN2 to unlock mobile broadband device on my surface pro 5th gen

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