Windows 10: Cannot sign in to OneDrive due to "Ransomware Detected" page

Every time I try to sign in online, I get the page "Ransomware Detected" which I am aware of. The issue has been fixed on my computer. But the ransomware detected page keeps popping up and constantly refreshes so I can't even hit the "Get Started" button. I am unable to access any of my files.


I've tried different browsers, tried to access OneDrive on other devices, cleared out cookies. I spent a good 5 hours trying to work this issue out by getting in contact with the support team where they shared my screen and did all sorts of things which weren't helpful at all. I just can't access anything on OneDrive Online because of the ransomware page glitching and refreshing constantly.

:)

 

.DOCM Ransomware

Some more helpful links....

• ID Ransomware
• https://support.emsisoft.com/topic/29386-first-steps-when-dealing-with-ransomware/
• How to remove ransomware the right way: A step-by-step guide | Emsisoft | Security Blog
  

 

signing into onedrive

Hi JoelDavial,

Thank you for writing to Microsoft Community Forums.

I understand that you are unable to sign in to OneDrive on your Surface Pro. We do have a dedicated team, which supports issue related to OneDrive. Meanwhile you can try the following steps and check if that helps.

I would suggest you to check if you are able to login to
OneDrive
website. If you are able to login to the website, then please try downloading the
latest version of OneDrive
and check if that helps.

However, if the issue persist I would suggest you to contact OneDrive support team. You can follow the steps below to contact the OneDrive support team.

Sign in to OneDrive.com from any browser, click the '?' help icon on the top banner of the page and select
Email OneDrive support. Submit your question and follow the prompts to request support.

Thanks,

Suman.B

Microsoft Community - Moderator

 

I have been infected with Ransomware

Oh.

I see that a Community Moderator converted your thread from a Discussion to a Question.

Do you have a question?

It is not quite clear (to me at least) why you've created this thread....

In case that you do indeed have a problem with ransomware:

It would be helpful if you would describe your problem more precisely, see:
Suggestions for asking a question on help forums

Without knowing more details, suggestion to read/do:

Try to identify with what Ransomware you're dealing here:
https://id-ransomware.malwarehunterteam.com/index.php

and read/follow this guide:
How to remove ransomware the right way: A step-by-step guide

Also: See the pinned threads here:
https://www.bleepingcomputer.com/forums/f/239/ransomware-help-tech-support/

Might be the best to get free expert help in above mentioned bleepingcomputer forum....

=======================

Also suggestion to read:

• Ransomware Avoidance
  
• Best Practices for Safe Computing - Prevention of Malware Infection