Windows 10: Issues while connecting USB 3.0 device on PC

My Windows 10 laptop cannot open my USB 3.0 storage device. When I insert it I get the message to please install device. I am a novice but I need help. This is the storage device for my home wifi security system which I am sure is being manipulated. How can I tell if it's is indeed being hacked? Can my pc open this device?


***Original title: USB Storage 3.0***

:)

 

USB Connected device not found by PC

Hi,



Thank you for writing to Microsoft Community Forums.



We understand how difficult it is, when the device doesn't work in the way it should. I appreciate the troubleshooting steps that you've tried so far.



Since you tried the same PS4 controller on a different laptop and failed to connect, resetting the system is not required and assuming that it could be a hardware related issue.



In this scenario, we would suggest you to try these methods and let us know the result of these methods.



Method 1: Steps to reset PS4

1. Turn back the controller.
   
2. You should see a tiny reset button. It must be close to the L2 button.
   
3. Use a pen or a needle and push the button for 10 seconds.
   
4. Connect the controller and check

Method 2: Update HID in Device Manager.

1. Press Windows + X and click on
   Device manager.
   
2. Click on View tab on the top. Select
   Show hidden devices.
   
3. Search & Expand Human Interface Devices and then check for
   HID-complaint game controller.
   
4. Right Click on it and select Uninstall.
   
5. Restart the PC and plug in the USB PS4 controller to install automatically.

Method 3: Set the PS4 as default app.

1. Press Windows +R key from the keyboard to open Run command.
   
2. Type joy.cpl and click OK.
   
3. Select the PS4 controller in the list and click on Advanced tab below.
   
4. Then select the PS4 controller as preferred device and click OK.

However, you can also refer this Error:
“USB Device not recognized” when you try to access a USB external hard drive article to troubleshoot, please exclude method 1 and 2 as they are not relevant to PS4.



We await your response.



Aditya Roy

Microsoft Community – Moderator

 

Windows 10 USB 3 issues

Hi,

Thank you for posting your query on Microsoft Community.

As per the issue description flash drive (USB 3 device) is not working on your computer after upgrading to Windows 10.

I understand that the USB device is not getting detected by your computer. The issue may arise if the currently loaded USB driver has become unstable or corrupt or if your PC requires an update for issues that may conflict
with a USB device and Windows. This may also occur if your USB controllers may have become unstable or corrupt. So, I would suggest you to try the following steps and check if the issue persists.

Method 1:

Remove and reinstall all USB controllers.

• Open Device Manager by pressing Windows key + X and select
  device manager from the list. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
• In the list of hardware categories, find and expand Universal Serial Bus controllers.
• Right-click every device under the Universal Serial Bus controllers node, and then click
  Uninstall to remove them one at a time.
• Restart the computer, and let the USB controllers get reinstalled.
• Plug in the removable USB device, and then test to make sure that the issue is resolved.

Method 2

The issue could be if the drivers are not updated or get corrupted. So, try to install all of the Windows updates available and if issue persists, try to update the Display drivers by following the steps provided in the article mentioned below.



How to: Install and Update drivers in Windows
10



If issue still persists, then install the drivers for Windows 8/8.1 from the manufacturer's website in compatibility mode and check if that works.

Make older programs compatible with this version of Windows

http://windows.microsoft.com/en-in/windows-8/older-programs-compatible-version-windows



Reference:

http://windows.microsoft.com/en-us/...5&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

Method 3

If issue persists try the steps provided to uninstall the USB device from Device Manager, uninstall the device drivers from program list and then download the latest drivers from the manufacturer's website.

Step 1:

Uninstall the Device from Device Manager

• Open Device Manger by clicking on Windows key + X and selecting
  Device manager from the list.
• Expand the USB section.
• Find the USB device.
• Right click USB and select Uninstall.
• Select the check box delete the driver software for this device.
  
• Reboot the computer after uninstall process has finished.

Step 2:

Uninstall the Device Drivers from Program List in Control Panel

• Click on start, select Control Panel
• Now click on Programs and select Programs and Features.
• Find the USB.
• Right click USB driver and select Uninstall.
• Reboot the computer after the uninstall process has finished.

Step 3:

Download and install the latest drivers for the USB from the manufacturer website

Hope this would help. If issue still persists post back with current status of your computer and result of proposed suggestion, we will be happy to assist you.

Regards,

 

unknown device USB

Hi Ali,

In most cases, this issue can be caused by either an unstable/ corrupt USB controller or your computer's drivers need to be updated.

For us to isolate the possibilities, we suggest that you perform the following troubleshooting steps in succeeding order:

• Connect your USB drive to a different port. Alternatively, try to connect it to a different PC.
• Connect a different USB drive to your PC.
• Unplug your USB drive and restart your system. Afterwards, plug it in and see if it works. If the same issue occurs, perform a complete shutdown and wait for a few minutes before turning it on again.
  
• Update your drivers.

If you find that the USB drive still doesn't work even after performing all these suggestions, this is most likely pointing to a hardware issue. Thus, it would be best to get in touch with your device manufacturer for a thorough check of the device.

If you have any other questions or concerns, feel free to post back and let us know.