Windows 10: Suddenly, can no longer find bluetooth in device manager. The bluetooth settings will not...

Discus and support Suddenly, can no longer find bluetooth in device manager. The bluetooth settings will not... in Windows 10 Drivers and Hardware to solve the problem; My mouse is bluetooth and that is the device i am trying to turn on. Can you help?... Discussion in 'Windows 10 Drivers and Hardware' started by DeeKayON, Sep 23, 2019.

  1. DeeKayON Win User

    Suddenly, can no longer find bluetooth in device manager. The bluetooth settings will not...


    My mouse is bluetooth and that is the device i am trying to turn on. Can you help?

    :)
     
    DeeKayON, Sep 23, 2019
    #1
  2. MicheleB Win User

    Bluetooth Suddenly Disappeared - from settings & device manager


    Number 1: Open up the devices window (search for Device Manager, and you will get the window).


    Suddenly, can no longer find bluetooth in device manager.  The bluetooth settings will not... [​IMG]


    Number 2: Open up the View Menu. When I selected "Show Hidden Devices", my Bluetooth devices and installed drivers appeared.


    Suddenly, can no longer find bluetooth in device manager.  The bluetooth settings will not... [​IMG]


    Now you should see Bluetooth on the device list. Click the arrow to open up the selections:


    Suddenly, can no longer find bluetooth in device manager.  The bluetooth settings will not... [​IMG]



    Number 3: I double clicked each of the 'devices' under Bluetooth (there were several on that particular computer). The message told me that the devices were'disconnected'. I right-clicked each of them and selected 'Update Driver". I chose to search the web for the updated drivers:


    Suddenly, can no longer find bluetooth in device manager.  The bluetooth settings will not... [​IMG]


    It updated one driver, but Bluetooth was still disconnected.

    Number 4: Finally, I went to the web-site of the maker of that laptop and downloaded the most recent drivers to the machine. I unzipped them, and selected 'Update Drivers' again for the Bluetooth device on the machine (which unfortunately had a generic name like 'Win USB Bluetooth Device' so I wasn't sure I was selecting the correct thing).

    This time, however, I chose "Browse my computer for driver software", and chose the folder to which I unzipped the downloaded driver. The driver updated and, lo and behold, the device connected.

    ********

    I'm giving you such a detailed description because it took me a couple of hours to find where the problem lay and solve it. Hope this helps you! If I've been unclear, please let me know!
     
    MicheleB, Sep 23, 2019
    #2
  3. kawiah Win User
    Bluetooth Suddenly Disappeared - from settings & device manager


    Hi folks,

    My bluetooth spontaneously vanished in the middle of my work. I can no longer connect my bluetooth mouse or other bluetooth devices.

    The Bluetooth ON/OFF switch is absent in settings:

    Suddenly, can no longer find bluetooth in device manager.  The bluetooth settings will not... [​IMG]


    Bluetooth is also missing in the Device Manager:

    Suddenly, can no longer find bluetooth in device manager.  The bluetooth settings will not... [​IMG]


    So far, here is how I have tried to troubleshoot (none have worked):

    1) Unplug everything (secondary monitor via HDMI, external speaker, and USB memory sticks) and restart the PC
    2) Scan for hardware changes in the device manager (did not make the bluetooth come back)
    3) Device Manager > Action > Add legacy hardware. Manual install. Could not identify anything that contained the term "bluetooth" to try to reinstall.
    4) System Restore. The PC has been reset to 4 days ago.

    Nothing has worked! Please help! I need assistance ASAP to be able to continue my full-time job with my equipment. Thanks!
     
    kawiah, Sep 23, 2019
    #3
  4. kawiah Win User

    Suddenly, can no longer find bluetooth in device manager. The bluetooth settings will not...

    Bluetooth Suddenly Disappeared - from settings & device manager


    Update:

    Going to Control Panel > All Control Panel Items > Troubleshooting > Hardware and Sound > Bluetooth

    I ran the troubleshooter and it told me my device does not have bluetooth capability. Which is wrong because I've been using it for three months.


    Suddenly, can no longer find bluetooth in device manager.  The bluetooth settings will not... [​IMG]
     
    kawiah, Sep 23, 2019
    #4
Thema:

Suddenly, can no longer find bluetooth in device manager. The bluetooth settings will not...

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