Windows 10: screen goes black for several moments ...

This is a really worrisome problem:

Just upgraded from Win7 pro x64 to Win 10 Pro. At the same time I replaced the motherboard, ram, video card and added an SDD.

I had this done by a computer shop that I trust. The tech spent some time replacing and troubleshooting drivers.
I have had the computer back for about a week. Aside from the odd bit of fuss with legacy programs and me learning the ins and outs of Win 10, it has been pretty smooth.

Yesterday, while browsing the 'net, my screen suddenly went black and the monitor turned off (or at least the power on button lost its light) for a fraction of a second. The screen stayed black for several moments...less than 30 seconds maybe less than 10 seconds. And the ASUS logo displayed.

Then the screen came back on...for a couple of moments and went black again. This repeated about three or four times.

No more problems the rest of the day even with a round of Skyrim for several hours.

Today I have been experiencing the same problems off and on with repetitions of as much as 8-10 times. Usually while browsing or checking email or...inconsequential stuff, really. This went on every so often most of the morning and then no problems again despite three hours of gaming until the early evening when the screen went black five times in a row over the space of about 1-2 minutes. No further problems so far.

Throughout all this, when the monitor comes back on the desktop is just as it was--no loss of data.

I could really use some help or advice with this I am very worried.

i7-4770k, 16 GB ram, XFX Radeon RX580, 620watt PSU, Windows 10 version 1903, build 18362.418

:)

 

Screen goes black

Hi Kris,

It is possible that your screen goes black may be due to a critical system error which can cause the system to shut down. To isolate your issue, we'd like to gather more information:

• Have you made any recent changes prior to this issue?
• Did you get any error messages when it turns black?
• Have you tried checking if the sleep mode is turned on/off?
• What troubleshooting steps have you done so far?

Meanwhile, we recommend that you perform the steps in this
article to troubleshoot blank/black screen errors. This will provide you instruction when you see a black screen before signing in to Windows 10 and when you see a black or blank screen after signing in to Windows 10.

Let us know if you need further assistance.

 

Screen goes black if the power cord is connected

Hi Tony,

As the screen goes black I suggest you to refer the Microsoft article on
Troubleshoot black screen problems and check if it helps.

http://windows.microsoft.com/en-us/windows-10/troubleshoot-black-screen-problems

I also see that you are facing issues with the keyboard this might be due to the corruption of keyboard drivers. I suggest you to run the
hardware and devices troubleshooter and check if it helps.

Follow the below steps for the same.

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter. Refer these steps:

• Press Windows key + X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on troubleshooting and click on the view all option on the left panel.
• Run the Hardware and devices troubleshooter.
• Restart your computer and check if the issue is resolved.

Hope this information is helpful. Please get back to us with the information required, if you need further assistance, we’ll be glad to assist you.

 

Screen goes black

Hi,

To isolate your concern, we would like to ask a few questions:

• Were there any changes made on your laptop prior to this?
• Does it only happen when you use Internet Explorer, or have you tried using a different browser?
• Are there any external devices plugged into your laptop?

If your laptop experiences a black screen after upgrading to Windows 10, you may refer to this
link on how to troubleshoot black screen errors. Follow the steps provided. For additional help with
Internet Explorer, click here.

Let us know how it goes.