Windows 10: BitLocker - never had an account!!

Discus and support BitLocker - never had an account!! in Windows 10 Installation and Upgrade to solve the problem; Hi, after a period of non use I've turned my thinkpad on to be met with the message 'Enter the recovery key to get going again' even though I've never... Discussion in 'Windows 10 Installation and Upgrade' started by Johnbob56, Oct 18, 2019.

  1. Johnbob56 Win User

    BitLocker - never had an account!!


    Hi, after a period of non use I've turned my thinkpad on to be met with the message 'Enter the recovery key to get going again' even though I've never had an account!?! I can't even reset it has it says the drive is locked by BitLocker?? Any help and advice will be greatly appreciated!

    :)
     
    Johnbob56, Oct 18, 2019
    #1
  2. Ernie San Win User

    Bitlocker

    Hello Nandana,

    To enable BitLocker on your computer, you follow the steps below:

    • Sign in to your Windows account with an administrator access.
    • Press the Windows key.
    • Type and enter BitLocker.
    • Click Turn on BitLocker.
    • If the system is asking to sing in to administrator access, please do so.
    For additional information about BitLocker, we suggest that you check the frequently ask question on this
    link. The link provided applies to Windows 8.1 to higher version.

    If you have other concerns, don't hesitate to reach us.
     
    Ernie San, Oct 18, 2019
    #2
  3. Vesao Win User
    Remove account


    I suggest you backup your personalized files first before removing the account.
    To delete an account, follow these steps:
    1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
    2. Type the following command and press Enter. Replace test with the name of your sister's account. Code:
      Code:
      net user test /del
     
    Vesao, Oct 18, 2019
    #3
  4. Paola Gar Win User

    BitLocker - never had an account!!

    Need to turn off Bitlocker to install Windows 10

    Hi,

    We suggest doing the following steps again to resolve the issue. To complete the procedure, make sure that you have the following information:

    • You must be able to provide administrative credentials.
    • The drive must be BitLocker-protected.
    To suspend BitLocker Drive Encryption on an operating system drive, please follow the steps below:

    • Click Start, click Control Panel, click
      System and Security, and then click BitLocker Drive Encryption.
    • Click Suspend Protection for the operating system drive.
    • A message is displayed, informing you that your data will not be protected while BitLocker is suspended and asking if you want to suspend BitLocker Drive Encryption.
    • Click Yes to continue and suspend BitLocker on the drive.

    Let us know how it goes.
     
    Paola Gar, Oct 18, 2019
    #4
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BitLocker - never had an account!!

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