Windows 10: Cannot unlock Personal Vault

I recently re-installed my Surface book with a clean Windows 10. I enabled the Personal Vault in OneDrive. At about the same time, I changed the name of my computer so the vault name does not reflect the computer name. Now I cannot unlock my personal vault. I have attached the error message I get. Online, I can open the vault, but not from the desktop.


Also, files I added in the vault before reinstalling my computer are gone. Where are they?






:)

 

Unlock OneDrive Personal Vault in Windows 10  

How to Unlock OneDrive Personal Vault in Windows 10


OneDrive is a cloud-based storage service where you can view, browse, upload, and share the files you saved online to OneDrive.

OneDrive runs on the trusted Microsoft cloud, which has many security measures in place to keep your files safe. But Microsoft understands that some people want more protection for their most important and sensitive files, which is why they are introducing Personal Vault.

Personal Vault is a protected area in OneDrive where you can store your most important or sensitive files and photos without sacrificing the convenience of anywhere access.

Personal Vault adds to the robust privacy and security that OneDrive currently offers, including file encryption at rest and in transit, suspicious activity monitoring, ransomware detection and recovery, mass file deletion notification and recovery, virus scanning on download for known threats, and version history for all file types.

You will need to set up OneDrive Personal Vault separately on each device where you want to use it.

Just enter a PIN, or use your fingerprint, face, or a code delivered by email or SMS1 to unlock and access your filesno need to remember multiple passwords. Additionally, Personal Vault can be unlocked with the Microsoft Authenticator app. Whichever way you choose, unlocking is quick, convenient, and helps secure your data.

Personal Vault uses more than just two-step verification to help keep your files safe and private. On Windows 10 PCs, OneDrive syncs your Personal Vault files to a BitLocker-encrypted area of your local hard drive. And like all files in OneDrive, the contents of your Personal Vault are encrypted at-rest in the Microsoft cloud and in-transit to your device. For further protection on mobile devices, it is recommend that you enable encryption on your iOS or Android device. Together, these measures help keep your files protected even if your Windows 10 PC or mobile device is lost, stolen, or someone gains access to it.

Personal Vault automatically locks after a period of inactivity (20 minutes on the web, 3 minutes on a mobile app) and then you need to unlock it to get at your files again. All your documents, photos, and videos in Personal Vault are easy to access from onedrive.com, your PC, or other capable devices.

These new Personal Vault capabilities will be provided to people who use OneDrive on the web, with the OneDrive mobile app or on a Windows 10 PC. Personal Vault started rolling out in all regions worldwide on September 6, 2019 and is expected to be available to everyone in October. You will know it's available when you see the special Personal Vault folder in OneDrive.

If you already have OneDrive, Personal Vault will appear as a feature update when it launches later this year in your region. And if you arent yet a OneDrive customer, you can download the app or go to www.onedrive.com to start using it on your PC or on the web. If you are using OneDrives free or standalone 100 GB plan, you can try Personal Vault with a limited number of files. Office 365 subscribers can store as many files as they want in Personal Vault, up to their storage limit.

If you don't have an Office 365 Home or Personal subscription, you can only add up to three files in your Personal Vault. If you do have a subscription, you can add as many files as you want (up to your storage limit).




See also:

• OneDrive Personal Vault and expandable storage now available worldwide
• Announcing OneDrive Personal Vault and additional storage options
• OneDrive Personal Vault brings added security to your most important files and OneDrive gets additional storage options | Microsoft 365 Blog
• Protect your OneDrive files in Personal Vault | Microsoft Office

This tutorial will show you how to unlock and open your OneDrive Personal Vault in Windows 10.


EXAMPLE: OneDrive Personal Vault locked and unlocked

For security, your Personal Vault automatically locks when you're not actively using it. On the web, Personal Vault locks after 20 minutes when you're not actively using it. In the mobile app, it locks after 3 minutes.












Here's How:

1 Start OneDrive, and sign in to OneDrive if not already. (see screenshot below)



2 Do step 3 (OneDrive notification icon), step 4 (open), or step 5 (context menu) below for how you would like to unlock and open your OneDrive Personal Vault.


3. Unlock OneDrive Personal Vault from OneDrive notification icon
A) Click/tap on the OneDrive notification icon on the taskbar notification area. (see screenshot below)

B) Click/tap on the More (3 dots) button.

C) Click/tap on Unlock Personal Vault, and go to step 6 below.





4. Unlock OneDrive Personal Vault by opening Personal Vault
A) Open your OneDrive folder (ex: "C:\Users\<user name>\OneDrive"). (see screenshot below)

B) Click/tap on the locked Personal Vault to open it, and go to step 6 below.





5. Unlock OneDrive Personal Vault from context menu
A) Open your OneDrive folder (ex: "C:\Users\<user name>\OneDrive").

B) Right click or press and hold on the locked Personal Vault, click/tap on Unlock Personal Vault, and go to step 6 below.




6 If you use the step 10 below. (see screenshots below)

How to use the Microsoft Authenticator app | Microsoft Account Support










7 Select a verification method (ex: text) you want to use to get a security code. (see screenshot below)



8 Enter the required information for the verification method you selected, and click/tap on Send code. (see screenshot below)



9 Enter the security code you received from Microsoft, and click/tap on Verify. (see screenshot below)



10 Your OneDrive Personal Vault will now be unlocked and opened. (see screenshot below)




That's it,
Shawn


Related Tutorials

• How to Link or Unlink OneDrive with Microsoft Account in Windows 10
• How to Turn On or Off Start OneDrive Automatically when you Sign in to Windows 10
• How to Set up OneDrive Personal Vault in Windows 10
• How to Enable or Disable Personal Vault in OneDrive and Windows 10
• How to Lock OneDrive Personal Vault in Windows 10

 

OneDrive Personal Vault cannot be unlocked on Windows10.

I recently enabled the Personal Vault function in OneDrive (Office365 + 1TB subscription).

The vault functions correctly via browser and on my iPhone/iPad.

However, it doesn't work on my Windows10. I get two warning windows saying:

"Something went wrong with your Personal Vault.

Your Personal Vault is locked. To access your Personal Vault, please unlock it again.

[Unlock] [Close]"

And:

"We couldn't unlock your Personal Vault.

Something went wrong. Please try again.

Error Code: 0x80004005.

[OK]"

To save you time, yes I have all updates installed, rebooted my PC twice, logged out of OneDrive then logged back in.

 

Can't unlock personal vault

I have two PC, one desktop and one laptop both logged in with the same Microsoft account. I've installed Personal Vault on one of the machines (the laptop) but not without difficulty as the install package, that stated it was installing OneDrive for the
first time (when it's been in use for some time) and failed though it hadn't. The Desktop is a different matter. This consistently brings up a dialog box stating "We couldn't unlock you Personal Vault. Something went wrong. Please try again." and the error
code 0x80070015. It then leaves a shortcut in Onedrive that, if clicked, just goes through the above loop. The installation sends me an Approve sign-in request to Authenticator, but it's always the same ID number

I've run SFC /scannow and DISM checkhealth and restorehealth neither of which makes any difference.

Any suggestions as to how to get this working?

R