Windows 10: Unable to open file on a NAS Drobo 5N when file is created in MacOs

Discus and support Unable to open file on a NAS Drobo 5N when file is created in MacOs in Windows 10 Network and Sharing to solve the problem; We are experiencing an issue where we are unable to open/copy files located on a NAS (Drobo 5N) when those files are originally created (copied to the... Discussion in 'Windows 10 Network and Sharing' started by Ruben Reyes R, Oct 23, 2019.

  1. Unable to open file on a NAS Drobo 5N when file is created in MacOs


    We are experiencing an issue where we are unable to open/copy files located on a NAS (Drobo 5N) when those files are originally created (copied to the NAS) from MacOS.


    The error we get looks like this:


    Unable to open file on a NAS Drobo 5N when file is created in MacOs 8d24885f-d3b4-4e5c-afcb-2fccc6a72cb5?upload=true.jpg


    The error is the same regardless of the type of file, the path, or the filename (no long path names, no unusual file names).


    I have also created a video demonstrating the issue:

    https://www.loom.com/share/6812ce907f3a49dd9a5103abcf0e12b0

    :)
     
    Ruben Reyes R, Oct 23, 2019
    #1
  2. btarunr Win User

    Drobo 5N NAS Now Shipping

    Drobo, makers of award-winning data storage products for businesses and professionals, today announced the general availability and shipping of its fastest and most technologically advanced networked storage, the new Drobo 5N.

    The Drobo 5N further expands Drobo's new line of professional storage products, which includes the recently released Drobo 5D and the Drobo Mini, by leveraging the company's patent-pending SSD and tiering technology for the first time with networked storage. These, combined with Drobo's unique ease-of-use and flexibility, enable the Drobo 5N to provide an unprecedented package of simplicity, affordability and performance for home users, small offices and creative professionals. The 5N also utilizes Drobo's new, enhanced data protection capabilities, typically only found in more expensive enterprise storage systems.


    Unable to open file on a NAS Drobo 5N when file is created in MacOs 177a_thm.jpg


    "Drobo continues to add truly impressive modern storage capabilities that are perfect for professionals and small businesses," stated Mark Peters, senior analyst at Enterprise Strategy Group. "Drobo stands alone in delivering its comprehensive range of advanced capabilities -- automated tiering, SSD performance and hard drive capacity, plus enterprise-grade reliability features -- in this price category for the networked home office and small office customer. By also maintaining its renowned ease-of-use, Drobo ensures it delivers both financial and operational value."

    Easier, Faster, Safer
    Like all Drobos, the 5N utilizes Drobo's patented ease-of-use technologies, including "traffic light" management; the ability to automatically keep data in a protected state, even withstanding disk drive failures; mix-and-match disk drive support and expansion of system capacity by adding or hot-swapping drives on-the-fly with zero downtime.

    The Drobo 5N adds a significant performance boost via a brand-new hardware design and the use of Drobo's patent-pending Data-Aware Tiering technology. The increased horsepower and ability to support SSD technology in addition to hard drives accelerates the overall performance of the storage array, allowing faster access to data from applications such as Adobe Lightroom and Apple iPhoto or iTunes, without compromising overall system capacity.

    In addition, the Drobo 5N provides an advanced data protection feature often found on enterprise-grade storage that automatically protects user and system data in the event of a spontaneous or unexpected power failure. The system utilizes intelligent software and battery technology that allows all critical data to be written to non-volatile storage, ensuring all important information is kept safe, even in the event of unexpected power loss.

    Instant Upgrades
    The Drobo 5N replaces the Drobo FS, one of Drobo's most popular products ever, as an entry-level networked storage solution that supports both Apple and PC platforms; the 5N also provides an easy-to-use interface for Apple's popular Time Machine. Existing customers of Drobo FS can easily upgrade by either copying their data to a new 5N or simply moving their Drobo FS disk drives to the Drobo 5N, thereby gaining access to the greater performance and data protection features of the 5N within minutes.

    Perfect for Media, Networked Homes and Small Offices
    For media enthusiasts looking to share and back up video, photo and music files, the Drobo 5N provides a reliable plug-and-play storage solution with the real-world performance to seamlessly run rich media libraries such as iTunes and iPhoto as well as to safely store and back up personal data. With Drobo's automated data protection, the 5N makes storing and protecting valuable data very simple, with enough storage for more than 90,000 16 Megapixel raw photos, 650 Blu-ray discs, and up to 5,000 hours of 1080p HD video.

    In addition, home and small office users who need an easy and affordable solution for network backups, file sharing and future expandability in Apple, PC or mixed environments will appreciate the affordable but advanced features of the new Drobo 5N, including its compatibility with a wide range of local and cloud backup solutions to deliver remote access and off-premises data protection.

    Pricing and Availability
    Pricing for the Drobo 5N begins at $599 (U.S. MSRP), and the new system is available almost everywhere technology products are sold, including Amazon, B&H Photo Video, CDW and the online Drobo store at www.drobo.com.
     
    btarunr, Oct 23, 2019
    #2
  3. Drobo Launches the Drobo 5N Storage System

    Drobo, maker of award-winning data storage products for businesses and professionals, today announced the Drobo 5N, the latest in their new lineup of ultra-modern, high-performance storage systems. The Drobo 5N, a sophisticated, network-attached storage (NAS) device, extends Drobo's traditional ease-of-use with increased performance and data protection enhancements for personal and professional users who want a fast, easy, and ultra-reliable file sharing and backup experience over the network.

    Like the recently introduced Drobo Mini and Drobo 5D, the new Drobo 5N features Drobo's patented BeyondRAID and Data-Aware Tiering technologies, to deliver capacity, performance, and data protection that have traditionally been reserved for more expensive, enterprise-grade storage.


    Unable to open file on a NAS Drobo 5N when file is created in MacOs drobo_drobo_5n_01_thm.jpg




    "Drobo is the future of storage," stated Robin Harris, chief analyst at StorageMojo.com. "I've said it a number of times in public forums -- the new Drobo products are automated, fast, affordable, and artfully meld both hard drive and SSD technology to deliver a great capacity/performance value proposition. Drobo has once again advanced the state-of-the-art in storage."

    Driving a New Era of Performance and Data Protection
    The new Drobo 5N, like all Drobos, employs BeyondRAID technology, which automates sophisticated data protection and capacity expansion operations so that even users who aren't storage experts can enjoy the peace-of-mind that comes with knowing that their data is automatically protected.

    In addition, the Drobo 5N, much like its sibling Thunderbolt-powered solutions the Drobo Mini and 5D, utilizes Drobo's Data-Aware Tiering capability, which intelligently uses high-performance flash (SSD) technology to accelerate performance of the storage array, allowing applications such as Adobe Lightroom and Apple iPhoto or iTunes fast access to data. This unique solution maintains traditional Drobo ease-of-use in that the configuration, provisioning, and performance optimization of the hybrid storage is completely automated. Now even storage novices can enjoy benefits traditionally reserved only for storage experts with enterprise-grade systems.

    Drobo extends its data protection in the Drobo 5N with a new feature that protects user data in the event of an unforeseen power failure or interruption. Like all advanced Drobo innovations, this new data protection feature is fully automated, so all users can enjoy the data safety benefits traditionally reserved for large enterprise customers, and previously unattainable in this price category.

    Flexible for a Myriad of Uses
    Like all Drobo storage arrays, the Drobo 5N networked storage is extremely easy to set up on the network. The Drobo 5N supports both Mac and Windows systems and can be used in a wide variety of use cases, such as:

    ● Centralized backup for multiple systems on the network, including very intuitive, native support for Apple Time Machine on Mac OS computers.
    ● Data sharing for both Windows and Mac OS systems across the network.
    ● As an easy and powerful upgrade to existing customers of the Drobo FS network-attached storage solution. Drobo FS customers can quickly upgrade to the new Drobo 5N simply by removing their disk drives from the FS and inserting them into a new 5N. Step-by-step instructions may be found at Migration - Drobo.

    Specs, Pricing, Availability -- and Live Demos
    The Drobo 5N is easy, affordable, and provides a superior user experience with innovative capabilities that professionals require and typically find only in products at a much higher cost.

    ● Drobo BeyondRAID, which provides thin provisioning, instant expansion, mixed drive size flexibilty, automatic protection levels, dual-disk redundancy, virtual hot spare, and drive reordering.
    ● Drobo automated Data-Aware Tiering, which automatically configures and utilizes both hard drives and SSD technology.
    ● Five storage bays, each of which can hold one standard 3.5 inch SATA hard disk drive or solid state drive; and one mSATA solid state drive in the Drobo Accelerator Bay for increased performance.
    ● Maximum capacity 20 Terabytes (TB) when configured with 4 TB drives, resulting in 16 TB of protected storage.
    ● One Gigabit Ethernet port.
    ● Support of Mac OS X 10.7.x Lion, Mac OS X 10.8.x Mountain Lion, Windows 7 SP1 32 and 64 bit, Windows 8 32 and 64 bit operating systems.
    ● Support of Common Internet File System (CIFS) / Server Message Block (SMB) and Apple Filing Protocol (AFP).
    ● The Drobo 5N, like the Drobo 5D and Mini, includes a new 2-year standard warranty.

    Pricing starts at $599 MSRP, and the new Drobo 5N is available from leading online stores, direct marketers, and resellers worldwide. Visit http://www.drobo.com/products/professionals/drobo-5n/index.php to learn more about the new products and to sign up for a live online demo with Drobo experts.
     
    Cristian_25H, Oct 23, 2019
    #3
  4. Unable to open file on a NAS Drobo 5N when file is created in MacOs

    Can't copy .wav file from NAS device to Windows 10. "Error 0x80070490: Element not found."

    Hi,

    I have a NAS device in my home network (Drobo 5N ... Start Drobo 5N - Drobo), running the latest firmware. I use my Drobo to store media files (FLAC, MP3 and movies).

    Today I just noticed that I have some specific files that I am unable to copy from my NAS device via Windows Explorer to my Windows 10 laptop machine. These are .wav files that I had downloaded from the internet (specifically, I bought a vinyl record of
    a band that I like, A Perfect Circle, and I received a code in the vinyl packaging that allowed me to download high definition .wav files of the album from their website).

    When I downloaded these .wav files originally, I downloaded them to my Macbook Air and then uploaded them from my Macbook to the Drobo from there. I've done this before with other files though, and no problem.

    When trying to copy these files from the Drobo to my Windows machine I get the following error:

    "An unexpected error is keeping you from copying the file. If you continue to receive this error, you can use the error code to search for help with this problem. Error 0x80070490: Element not found."

    I am running Windows 10 Enterprise, Version 10.0.17763 Build 17763. It is a Dell laptop.

    I also just tried to copy the file from the NAS device to a Windows 2016 server machine that I also have in my network, and I am getting the same error.

    I just tried via FTP to download the files from my NAS device to my Windows machine ... that worked (and the .wav files play perfectly)! So, I only seem to get the error via Windows Explorer.

    I am able to stream the .wav files to a music player on my laptop (specifically, the open source music app VLC), and they play correctly! I can also successfully copy them back from the NAS device to my Macbook Air!

    I am not having issues copying most other files to and from the NAS device to my windows machine. I have about 2TB of files on there, and a random sample of tests show me that most will copy. It just seems to be a certain group of .wav files (again, that
    I didn't create originally). They start the copy process, and then it seems to fail right at the end.

    If I look at the properties of the files through windows explorer (i.e. through \\NASdevice\share\folder\filename.wav), I don't see anything special; all properties of the files like Read-only, Hidden and Archive are not selected. Security looks the same
    as all the other files (including the ones I am able to copy).

    Any ideas of things that I can try?
     
    hotsauciousa, Oct 23, 2019
    #4
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Unable to open file on a NAS Drobo 5N when file is created in MacOs

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