Windows 10: surface pro 3 stuck on “undoing changes made to your computer” after attempting Windows 10...

I haven’t made a recovery usb and now my surface pro 3 is stuck in this loop after update.

I cannot access/start Windows.


What do I do?

I understand I need to make a bootable usb flash drive

but which version of Windows should I download?


Can someone provide a step by step procedure to rescue my surface pro 3?


I am bit disappointed in Microsoft, just when I have completely ditched apple I feel betrayed by Microsoft as well

the update totally messed up my machine.

:)

 

Surface Pro 3

Hi ChrisWaters3,

Thank you for writing to Microsoft Community Forums.

Could you please help me with the below information:

1. Does the battery drain out, if the tablet is not connected to peripherals?
   
   
2. Which version of Windows you are using? (To check, type: winver in start menu and hit enter.)
   

I understand how something like this can try your patience. This issue is an indication of faulty drivers or incompatible driver.
However, I suggest you to follow the troubleshooting steps mentioned below:

Method 1: Check the drivers.

Step1: Battery driver

1. Press Windows andR
   key together on your Keyboard.
2. Type devmgmt.msc and hit enter.
   
3. Click on view on top > Select Show hidden devices.
   
4. Expand the Batteries option from the list.
   
5. Select the ACPI Compliant Control Method Battery> right click on the driver and click on
   Properties.
6. Click on Driver tab > check if you have the option to
   Roll Back Driver.
7. If yes, Roll back the driver or uninstall it and restart the computer.
   

Uninstalling the driver will be automatically installed after the system is restarted. Check if the issue is fixed.

Step 2: Keyboard driver.

1. In the Device manager, go to ‘Other devices’, you will find
   Unknown devices.
   
2. Double tap on the unknown device > click on
   Driver tab> click on update driver.
   
3. Select browse my computer for driver software> Click on Let me pick from a list of device drivers
   
4. Select keyboard, then click ‘Next’.
   
5. Select HID Keyboard device and click finish.
   

Method 2: Run the toolkit.


Note: If your Surface is managed by your work or school, check with your organization's IT department before running the tool.

I would suggest you to run the toolkit provided by Microsoft on
Fix common Surface
problems using the Surface Diagnostic Toolkit

If the above steps, doesn’t fix the issue. I would suggest you to follow the steps mentioned in the article on
Surface Pro 3 Battery
FAQ for the Surface Pro Embedded Controller Firmware update.


Hope it helps.

Roohi Taj S

Microsoft Community - Moderator

 

Surface Pro 3 battery display stuck at 99%

I completed the update from 8/29 available from the following links -

https://www.microsoft.com/surface/en-us/support/pro-3-battery-faq?os=windows-10&=undefined



Surface Pro 3 battery indicator issues (stuck at 99% & percentage never changes)



https://www.microsoft.com/surface/e...pro-3-update-history?os=windows-10&=undefined

• v38.10.90.0 corrects an error that may occur on a limited number of Surface Pro 3 devices where the full charge capacity of the battery is misreported to the operating system and device firmware. This update corrects the firmware component that functions
  as a "fuel gauge" so that the battery capacity is accurately reported. See Surface Pro 3 Battery FAQ for the 8/29/2016 System Firmware Update for more
  information.

And the steps to start and restart twice after the installation.

I have used my Surface Pro 3 regularly and have had a total of 5 charging cycles.

I just installed the update on my affected Surface Pro 3. What should I expect now?

After you install the update and restart your Surface Pro 3 a second time, you'll immediately be able to start using it on battery again. Over the next five charge and discharge cycles, the gauge will stabilize
as it relearns the actual battery capacity in your Surface Pro 3.

However my Surface Pro 3 battery icon still displays 99% battery life constantly and then shuts down unexpectidly without warning.

HELLO. MICROSOFT - The UPDATE did NOT work!

Is there any other resolution to this problem?

I have also completed factory resets of my device in the past as well as checking for updates to the battery drivers.

All of which have provided me no resolution to this persistent problem.

Its greatly frustrating!

Please help!

 

November Windows 10 update installation in Surface Pro 3 get stuck at 23 %.

The new november Windows 10 update installation in Surface Pro 3 get stuck at 23 %. The computer is inserted in the Surface Pro 3 Docking unit. There is also an extra memory, Micro SD-card inserted in the computer, blocked and hidden by the docking hardware.
Can I remove the computer from the docking unit and remove the SD-card while the installation is stuck to 23%?