Windows 10: Window Update Failures

Greetings Community,


This is the 3rd month in a row that I have had "Windows Cumulative update" errors. On the the last one I ended up having to perform a clean install of Windows 10. This is getting old and it takes hours upon hours to do a clean restore my PC. Is this going to happen on each and every update ?


Here is a breakdown of the two Windows Update Event errors that I am getting. And by the way, The Win update Troubleshooting app did not find any problems when I ran it.


------------------------------------------------------------------------------------------------

Window Update Client Error:


Log Name: System
Source: Microsoft-Windows-WindowsUpdateClient
Date: 11/12/2019 6:03:59 PM
Event ID: 20
Task Category: Windows Update Agent
Level: Error
Keywords: Failure,Installation
User: SYSTEM
Computer: DESKTOP-OMITTED
Description:
Installation Failure: Windows failed to install the following update with error 0x800F0982: 2019-11 Cumulative Update for Windows 10 Version 1903 for x64-based Systems (KB4524570).
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WindowsUpdateClient" Guid="{945a8954-c147-4acd-923f-40c45405a658}" />
<EventID>20</EventID>
<Version>1</Version>
<Level>2</Level>
<Task>1</Task>
<Opcode>13</Opcode>
<Keywords>0x8000000000000028</Keywords>
<TimeCreated SystemTime="2019-11-12T23:03:59.847377100Z" />
<EventRecordID>8301</EventRecordID>
<Correlation />
<Execution ProcessID="10840" ThreadID="4580" />
<Channel>System</Channel>
<Computer>DESKTOP-OMITTED</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="errorCode">0x800f0982</Data>
<Data Name="updateTitle">2019-11 Cumulative Update for Windows 10 Version 1903 for x64-based Systems (KB4524570)</Data>
<Data Name="updateGuid">{ab24df4b-703f-4c95-9d3f-6983801d5f26}</Data>
<Data Name="updateRevisionNumber">1</Data>
<Data Name="serviceGuid">{8b24b027-1dee-babb-9a95-3517dfb9c552}</Data>
</EventData>
</Event>


------------------------------------------------------------------------------------------------

WAUCLT Application Error


Log Name: Application
Source: Application Error
Date: 11/12/2019 6:03:54 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-OMITTED
Description:
Faulting application name: wuauclt.exe, version: 10.0.18362.449, time stamp: 0xb8640219
Faulting module name: ntdll.dll, version: 10.0.18362.418, time stamp: 0x99ca0526
Exception code: 0xc0000005
Fault offset: 0x00000000000072a6
Faulting process id: 0x2f9c
Faulting application start time: 0x01d599acd6f58bcf
Faulting application path: C:\WINDOWS\system32\wuauclt.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: d70d9080-0849-4bf2-8172-5a71f12050c8
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-11-12T23:03:54.879544800Z" />
<EventRecordID>5223</EventRecordID>
<Channel>Application</Channel>
<Computer>DESKTOP-OMITTED</Computer>
<Security />
</System>
<EventData>
<Data>wuauclt.exe</Data>
<Data>10.0.18362.449</Data>
<Data>b8640219</Data>
<Data>ntdll.dll</Data>
<Data>10.0.18362.418</Data>
<Data>99ca0526</Data>
<Data>c0000005</Data>
<Data>00000000000072a6</Data>
<Data>2f9c</Data>
<Data>01d599acd6f58bcf</Data>
<Data>C:\WINDOWS\system32\wuauclt.exe</Data>
<Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
<Data>d70d9080-0849-4bf2-8172-5a71f12050c8</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>



Does anyone know why this would keep happening ?


Best regards

indyiceman

:)

 

Windows 8 failure configuring updates and reverting

I agree 8 is awful! It's not for me though... I replaced a broken screen in a Win 8 laptop that was given to me and I am going to give it for free to someone that can't afford one so they can do homework at home. Yes I took it from 8 to 8.1 back on 10/09/2014. This is what I posted there...

"Great post! I found a similar one. I would like to point out that you may want to edit your OP...

1. Step 1 should read to disable AUTOMATIC updates, not disable manual updates.

2. KB2871398 should really read KB2871389

I would like to say that KB2917499 may also be needed as it was in my case. I also had to run the Windows Update Troubleshooter after installing those 2 updates. After these steps I was able to begin my 8.1 download from the Microsoft store. I don't know if it made a difference or not, but I also went into the Bios and disabled "Secure Boot."

It was a helpful post. Thanks!

 

Windows 8 failure configuring updates and reverting

No, the license only applies to the Windows 8 OEM copy the original owner purchased with laptop, it doesn't magically transform into Windows 8.1 Retail one.

OK, so here's the commonly recommended steps that should help you with your problem.

Before you begin, I would recommend you to download both of these files and save them on your USB drive in order to use it later as the only source of third-party packages:

• http://ftp.hp.com/pub/softpaq/sp67001-67500/sp67259.exe
• http://www2.ati.com/drivers/amd-catalyst-14.4-64bit-win8.1-win8-win7-whql-aug.exe

1. The first step would be to recover the original Windows installation using your hard drive partition (the thing that you've done before, I believe). Follow the steps described here (http://h10010.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03544793#N258) and see if you missed anything. By the end of this operation, make so that your HP product is not connected to any sort of network.

2. Configure your HP device to boot in "clean" mode as described here (http://support.microsoft.com/kb/929135). Restart once.

3. Run the first file you've downloaded (http://ftp.hp.com/pub/softpaq/sp67001-67500/sp67259.exe) from your just-recovered Windows copy and follow the steps required.

4. Run the AMD package (http://www2.ati.com/drivers/amd-catalyst-14.4-64bit-win8.1-win8-win7-whql-aug.exe). Choose the "Advanced" installation option in order to be able to opt-out the "AMD/Raprt App" and "HydraVision" packages.

5. Establish an Internet connection. Run "Windows Store" tile from your Start screen, and select "Windows 8.1" package.

6. Once you're done with your migration from Windows 8 to Windows 8.1, you can install all the critical updates offered by Windows Update, which would be driver software, then Windows 8.1 Update package (KB2919442 > KB2919355 > KB2932046 > KB2959977 > KB2937592 > KB2938439 > KB2934018), "August" Update (KB2993651 > KB2975719 > KB2993100 > KB2979582 > KB2990532 > KB2995004) and .NET Framework 4.5.2 (http://www.microsoft.com/en-us/download/details.aspx?id=42642).

 

Windows 8 failure configuring updates and reverting

I can't thank you enough. I appreciate the time you and others have spent on this. Hmm so my license for 8 would not work for the 8.1 download that I was directed to? I would have wasted time with that? I am still on XP and Win7 machines at the moment and can't stand 8 so I don't mess with 8 machines very often and thus am ignorant to most of it.. At this time I am doing what my previous post has stated and I am going to see if that works. So far it is working which is a shock to me. If it doesn't work out I am going to try your suggestions. I am very thankful for the time you put in helping me. I will report back and let you all know how this turns out.