Windows 10: Help: Defect Laptop from the Microsoft Store

Discus and support Help: Defect Laptop from the Microsoft Store in Windows 10 Drivers and Hardware to solve the problem; Hello, I bought a laptop (Huawei Matebook 13) from the microsoft store about 2 month ago. It appears that there was a defect in the left hinge... Discussion in 'Windows 10 Drivers and Hardware' started by MaherEid1, Nov 13, 2019.

  1. MaherEid1 Win User

    Help: Defect Laptop from the Microsoft Store


    Hello,

    I bought a laptop (Huawei Matebook 13) from the microsoft store about 2 month ago. It appears that there was a defect in the left hinge specifically, and now my screen pops out of its case when I open the lid (picture attached). I am sure that I did not cause this because I have only been using on my desk and there is no damage that indicates that the laptop have been dropped or damaged in any way. I think I have 1 year of warranty but I am not located in the US currently and there is no microsoft support where I live now. Is there a way I can contact the microsoft store in order see what we can do to solve the problem? Any other suggestion to fix this myself maybe (keep in mind that there are no parts for this model i could find)

    Sorry for posting this in the wrong category but I couldn't find an appropriate one.

    Thanks!


    Help: Defect Laptop from the Microsoft Store [​IMG]

    :)
     
    MaherEid1, Nov 13, 2019
    #1

  2. Microsoft Store is not working

    Hi,

    Thank you for responding.

    Do let us know the exact issue you are facing in accessing the Windows Store?

    Have you tried to reset the Windows Store as stated in the above response?

    If the issue still persists after deploying the above troubleshooting steps, try the below and check if it helps.

    Step 1: I suggest you to run Windows Store Apps Troubleshooter
    and check.

    Windows Store Apps Troubleshooter, troubleshoots problems that may prevent Windows Store Apps from working correctly.

    1. Press
    Windows + X keys from the keyboard, click on Control Panel.

    2. In the
    Control Panel window, select Category and then select
    Large icons.

    3. Click on
    Troubleshooting.

    4. Click
    View all and then click Windows Store Apps.

    5. Click
    Next and follow on-screen instructions.

    Step 2: I suggest you to install all the pending updates on your device.

    Steps:

    • Connect to the internet.
    • Press Windows key and type
      updates.
    • Click on Check for updates.
    • Under Windows Updates, click on
      Check for updates.
    • Try to install the updates being shown.





    Hope it helps. Reply to the post with an updated status of this for further assistance, we will be happy to help you.
     
    Deepika Gowda, Nov 13, 2019
    #2
  3. Laptop with broken screen How much?

    I would like suggestions and look in local stores. I dont wanna buy a laptop from someone online. Sorry. But could be a good idea if you asked him about the performance on older games. Gonna make a list ofall laptops people suggest me.

    Remove the screen for space purpose here its small desk and if the screen is opened it will hide my 22 inches lcd
     
    Eric_On_Web, Nov 13, 2019
    #3
  4. sam02 Win User

    Help: Defect Laptop from the Microsoft Store

    App store and Microsoft account


    Thank you for the advice

    I see what you mean about the password but i think its a backward step to compromise my Microsoft password to to use the app store
     
    sam02, Nov 13, 2019
    #4
Thema:

Help: Defect Laptop from the Microsoft Store

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