Windows 10: Microsoft Solitaire Collection Application Error

Greetings Community,


I have just recently noticed that when I try to load the "MS Solitaire Collection" app, that the splash screen will come up, and then quickly disappears, without loading the app. I have tried resetting the app, and even uninstalled then re-installed, twice with the same results.


I love this app and would like to get it functional again. Can any offer any assistance, please ?


The best regards,

indyiceman


Here is a copy of the error details from my event viewer:

----------------------------------------------------------------------------------------------

Log Name: Application
Source: Application Error
Date: 11/15/2019 1:59:07 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-M75GD41
Description:
Faulting application name: Solitaire.exe, version: 0.0.0.0, time stamp: 0x5dc17741
Faulting module name: ucrtbase.dll, version: 10.0.18362.387, time stamp: 0x4361b720
Exception code: 0xc0000409
Fault offset: 0x000000000006c4c8
Faulting process id: 0xd8c
Faulting application start time: 0x01d59b822c17839d
Faulting application path: C:\Program Files\WindowsApps\Microsoft.MicrosoftSolitaireCollection_4.4.11052.0_x64__8wekyb3d8bbwe\Solitaire.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: d20086da-3617-4644-a317-7ac15104cb7f
Faulting package full name: Microsoft.MicrosoftSolitaireCollection_4.4.11052.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: App
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-11-15T06:59:07.732270800Z" />
<EventRecordID>5816</EventRecordID>
<Channel>Application</Channel>
<Computer>DESKTOP-M75GD41</Computer>
<Security />
</System>
<EventData>
<Data>Solitaire.exe</Data>
<Data>0.0.0.0</Data>
<Data>5dc17741</Data>
<Data>ucrtbase.dll</Data>
<Data>10.0.18362.387</Data>
<Data>4361b720</Data>
<Data>c0000409</Data>
<Data>000000000006c4c8</Data>
<Data>d8c</Data>
<Data>01d59b822c17839d</Data>
<Data>C:\Program Files\WindowsApps\Microsoft.MicrosoftSolitaireCollection_4.4.11052.0_x64__8wekyb3d8bbwe\Solitaire.exe</Data>
<Data>C:\WINDOWS\System32\ucrtbase.dll</Data>
<Data>d20086da-3617-4644-a317-7ac15104cb7f</Data>
<Data>Microsoft.MicrosoftSolitaireCollection_4.4.11052.0_x64__8wekyb3d8bbwe</Data>
<Data>App</Data>
</EventData>
</Event>

:)

 

error 102_104 with microsoft solitaire collection

Hello Patrick,

Thank you for posting your query on Microsoft Community.

We regret the inconvenience caused to you. We will assist you in resolving this issue.

It would be grateful if you can reply to this question in order to assist you further:

• When exactly do you receive this error?
• Are you able to open Microsoft Solitaire Collection?
• Did you install all pending Windows updates?

For now I would suggest you to perform the steps from the below link and check if it helps:

Microsoft Solitaire Collection for Windows 10

Let us know the status of the issue. We will be glad to assist you further.

Thank you.

 

Microsoft Solitaire Collection and Mahjong

Hi Roger,

The steps that you've taken are astounding. Our next option is to manually reset the
Microsoft Solitaire Collection to clear the app's data which may cause the conflict. To do this, follow these steps:

• Type Apps & features in the search box and press Enter.
• Locate and click Microsoft Solitaire Collection from the list of the apps.
• Click the Advanced options link.
• Click the Reset button.
• Exit the apps window.

Once you're done, re-launch the application and check if you encounter the same error.

We'll appreciate if you can send us an update.

 

microsoft solitaire collection

Hi, Lee,

Step 1: Run App troubleshooter.

Check this link for the app troubleshooter.

Step 2: Run Windows Update troubleshooter.

Please see this link for the steps.

Step 3: Uninstall and reinstall Microsoft Solitaire Collection.

Click Start.

In the search box, type Microsoft Solitaire Collection.

Right click Microsoft Solitaire collection app tile, and the select Uninstall.

Restart your computer.

Right click Start.

Select Run.

Type wsreset.exe, and then press Enter. The Microsoft Store will open so you can reinstall Microsoft Solitaire Collection.

Step 4: Make sure your firewall/anti-virus isn’t blocking the app.

The steps to unblock the game (or any app that needs to access Xbox Live) will vary depending on the antivirus or firewall software you use. Check the documentation for your antivirus or firewall software to open settings and ensure that the software is not
blocking the app. If your antivirus or firewall has an app white list, make sure that your Xbox Live-enabled games are on this list.

Step 5: Clear your Windows Store cache.

Right click Start.

Select Run.

Type wsreset.exe and press enter. This will launch Windows Store with a cleared cache. You can check if Solitaire error goes away after doing this.

https://answers.microsoft.com/en-us/windows/for...