Windows 10: Windows 10 laptop randomly shuts downs or sleeps

Discus and support Windows 10 laptop randomly shuts downs or sleeps in Windows 10 Support to solve the problem; My mom has an HP Pavilion dv7-6185us laptop with the latest Win10 Home installed. She uses it to do her accounting work. We didn't use it before (had... Discussion in 'Windows 10 Support' started by melkiadeswin10, Nov 16, 2019.

  1. Windows 10 laptop randomly shuts downs or sleeps


    My mom has an HP Pavilion dv7-6185us laptop with the latest Win10 Home installed. She uses it to do her accounting work. We didn't use it before (had an HDD and RAMs missing), but a month ago I got two RAM sticks and an SSD on a deal, assembled them to the laptop and installed Win10, activated it with a valid license and it was good to go. It has been a week or so that the laptop shuts down or goes to sleep unexpectedly. It happens very randomly. I once left it turned on for 5 hours next to my PC and nothing happened, but other times it shuts down while mom is working on it, or within hours of being turned on, happens randomly. I've Googled around common solutions and changed power settings etc. on Windows but it doesn't seem like to help. Is there a software to record the PC running and when it shuts down it can tell me the reason why it shut down?

    :)
     
    melkiadeswin10, Nov 16, 2019
    #1
  2. rhodes132 Win User

    laptop randomly shutting down

    I have a gateway laptop w/ amd turion 64x2 processors,windows vista. I use to be able to play games all day, do 10 things at once and my laptop was fine. All of a sudden i have ran into the problem of my laptop randomly shutting down. At first it was just shutting down when i was playing video games (games that doesn't even have the greatest of graphics and that i played ever since i had laptop which has been for about 2 years); ide say i would be able to play about 5-20 min and randomly would shut down. Then i stopped playing video games on this and now just download music and playing music and if i am downloading music and playing music and converting music it will shut down on me. Seems to keep getting worse and worse, like today i was just browsing the internet it it shutdown on me. I did get a blue screen the other day as well, first time it has happened to me on this laptop. If anyone could tell me what this could be i would greatly appreciate it.

    Another note: If i unplug my laptop from the recharger i can usually play until the battery is dead, but it will make my computer real laggy and choppy so its not even worth to do when playing games.
     
    rhodes132, Nov 16, 2019
    #2
  3. benpress Win User
    Laptop shuts down

    I upgraded my Toshiba laptop to Windows 10 (wish I hadn't) and now it shuts down randomly after a period of time. I Went into the power options and changed the settings to never power off or sleep when plugged in, but it shuts down anyway. I'm beyond the
    30 day period to revert to the old operating system. Any suggestions?
     
    benpress, Nov 16, 2019
    #3
  4. Windows 10 laptop randomly shuts downs or sleeps

    Laptop randomly shuts down after latest Windows 10 update

    Since the latest update of Windows 10 my computer decides to randomly shut down after every couple of minutes. First the screen goes black, then the sounds stops and after quite a while the power also goes down.

    Obviously I though of cleaning the fan with a big vacuum, as suggested on My Windows 10 Computer Randomly Shuts Down . However, after doing this, the shutting down goes even quicker. I cannot even properly log-on before the shutdown takes place.

    What should be my next step?

    Ps. The computer is quited aged (roughly 3 - 4 years). The battery is dead enough such that I always need to have it plugged in an outlet. It might just be "done for" but I'm hoping to revive it for just a little bit more.
     
    Robin Kramer, Nov 16, 2019
    #4
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Windows 10 laptop randomly shuts downs or sleeps

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