Windows 10: Unable to access Microsoft Photos

Hi, we have kept all our photos within the Microsoft Photos app. In the last couple of weeks I have become unable to open any photos on my computer and upon looking into it the Photos app is displaying a green leaf and is suspended. Can anyone please explain how to stop this so I can see and access my photos again?????


Alternatively, can anyone suggest where the photos might be stored so I can get them off the device?


Thanks so much!!

:)

 

File Explorer Crashes and unable to access Photo App

Hi,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand the inconvenience caused to you while accessing the photos from Photo App, we will help you with this issue.

I suggest you to copy the photos files to a different location and try to upload it as a profile picture on Outlook account and check if you are able to do it.

If the issue still persist, suggest you to troubleshoot the Photo App.

Method 1:

I suggest you to run the Windows Store Apps troubleshooter.

Follow the below steps:

• Type troubleshooting in the search bar.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click on Windows Store Apps.
• Select “Advance” and click on “Run as Administrator”.
• 
  Click “Next” and follow the on-screen instructions to complete the troubleshooting process.
  

If the issue persists then follow the below method:

Method 2: I would recommend you to uninstall the Photo app
using Windows PowerShell command and reinstall using the Windows store. Follow the below steps.

• 
  Open the Start menu, type Windows PowerShell in
  the search bar.
  
• 
  Right click on the Windows PowerShell and select Run as administrator.
  
• 
  Enter the below command to uninstall the Photo app.
  

• get-appxpackage *Microsoft.Windows.Photos* | remove-appxpackage

After performing the above steps, install the Photo app from the Windows store.

Reference: Refer to the following Microsoft article on
Photos app for Windows help.

Note: The steps for Windows 8.1 applies to Windows 10.

Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

 

Cannot access my photos

Hi Irene,

We regret for the inconvenience caused to you.

To assist you better, we would like to know few answers for the questions:

• 
  How was the data transferred?
  
• 
  On which device is he accessing the photos? Is it on Phone or Computer?
  
• 
  If on phone, from which device did he transferred the Photos and contacts?
  
• 
  Which app are you using to access Photos?
  
• 
  What is the model of the Phone?
  

This might have caused due to:

• 
  The Photos were not transferred properly.
  
• 
  Due to Photos file were corrupt.
  
• 
  May be due to Virus attack.
  
• 
  The format of the Photo is not compatible with your phone.
  

Steps to be taken:

• 
  Restart or Reboot the phone.
  

This steps should resolve the issue, if the issue still persist please let us know if you face any issue related to Windows and we would be glad to help you.

Thank you.

 

Unable to access Microsoft Photo app with error: "Invalid Value for Registry" on Windows 10.

Hi,

Thank you for being a part of Windows 10.

I understand the inconvenience caused to you with accessing the Photo app, we will help you with this issue.

I suggest you to try the following troubleshooting steps and check if it helps:

Method 1: I suggest you to run the
Windows Store Apps troubleshooter.

Windows Store Apps Troubleshooter, troubleshoots problems that may prevent Windows Store Apps from working correctly.

Follow the below steps:

• Type troubleshooting in the search bar on the Taskbar.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click on Windows Store Apps.
• Select “Advance” and click on “Run as Administrator”.
• Click “Next” and follow the on-screen instructions to complete the troubleshooting process.

If the issue persists then follow the below method.

Method 2: I would recommend you to uninstall the Photo app using Windows PowerShell command and reinstall using the Windows store.

Note: You need to close the Windows Store and other apps before executing the PowerShell command. Also, sign-out and sign-in before installing the apps from
the store.

Follow the below steps.

• 
  Open the Start menu, type Windows PowerShell in the search bar.
  
• 
  Right click on the Windows PowerShell and select Run as administrator.
  
• 
  Enter the below command to uninstall the Photo app.
  
  get-appxpackage *Microsoft.Windows.Photos* | remove-appxpackage
  

After performing the above steps, install the Photo app from the Windows store.

Reference: Refer to the following Microsoft article on
Photos app for Windows help.

Note: The steps for Windows 8.1 applies to Windows 10.

Hope it helps. Kindly let us know if you need any further assistance with Windows. We will be happy to assist you.