Windows 10: Error: Microsoft Account does not exist

I created a new Microsoft account and then purchased a game through the Microsoft store. When I try to change my PC from a local account to the new Microsoft account, it says "That account does not exist". My credit card WAS charged for the purchase of the game. What can I do about this?


***Original title: My Account, and money, are gone***

:)

 

Strange Windows 10 User Account issue.

Unfortunately I had done those steps numerous reboots, it just, reappears for no good reason. The base account isn't even a Microsoft account, it's a local account.

I haven't quite tried the built in administrator account on W10, but so far in my experience on my own computer, the built in account seemed to have absolutely no more control than I did on my own.

It's just strange, I go in, it warns me twice about deleting the account, then it's gone. Reboot, and it's back?

EDIT: Just to specify, both command line and Netplwiz both say only HIS account exists on the computer, it doesn't list this rogue account. This is what I meant in my first post about the fact that even Windows doesn't seem to believe it exists, HALF the time. *Frown

 

Switch Back to Existing Local Account from Microsoft Account

Hi,

Thank you for posting your response in Microsoft Community.

I understand your concern, and we in Community will try to help you in the best possible way we can.

I suggest that you follow the steps below and check if you can log into your computer using the Local Account.

• • On the Search Bar type “User Account”.
  • On the right menu pane locate and click “Make changes to my account in this PC”.
  • Then locate and click on “Sign in With a Local Account instead”.
  • And follow on screen instructions.

Hope this information is helpful.

 

Windows 10 - Trying to convert local to Microsoft account - getting "account already exists" error

Hello James,

To convert local account to Microsoft account follow the steps below.

• Logout from your existing Microsoft account, login using local account.
• Make sure your connected to internet.
• click Start and then Settings.
• Click Accounts and click on Sign in with a Microsoft account instead.
• Follow onscreen instructions.

[*]This will help you to convert local account to Microsoft account.
[*]Get back to us if you are still unable to convert the account so we can further troubleshoot the issue.
[*]