Windows 10: Windows 10 Unable to Record CD's/DVD's but they all play fine

Hi All:

Hope somebody can help on this issue that came out of nowhere.

Until tonight (including all day) have always been able to play and record
CD's and DVD's on Windows 10/Windows Media Player and Ashampoo Burning Software.

I have a HP computer.

When I try this evening to record any music the error message is
"Device Not Recognized"

If I want to play anything recorded in the past there is no issue at all.

Thanks for any assistance on what to do.

File Explorer does show DVD RW DRIVE E.

All the best,
CF

:)

 

How do you record and play cd and dvd?

Hello,

There are several applications that can help you record and play CDs and DVDs on Windows 10. One of them is the
Windows Media Player (WMP). You can
burn and rip CDs as well as
play a CD or DVD using WMP. Refer to the links that we sent you to check the different discs you can burn, how to burn an audio CD and rip music from a CD. The other link provide steps on how to play a CD or DVD in WMP.

Do let us know if there is anything else we can help you with.

 

Unable to play from CD/DVD in Windows 10.

Hi Louis,



To assist you better, let us know the following information.

• 
  What is the exact model of your HP laptop?
  
• 
  When you say “cannot play any CD/DVD” what exactly happens when you try to play?
  
• 
  Do you get any error messages or error codes?
  
• 
  Are you able to see CD/DVD drive in file explorer?
  

For now, I suggest you to update the CD/DVD drivers and check if it helps.

• 
  Press Windows key + X key and select
  Device Manager.
  
• 
  Expand DVD/CD-ROM drives.
  
• 
  Right-click on the drive and click on Update driver software and follow the on screen instructions.
  
• 
  Restart the laptop after updating the driver.
  

Hope the information helps. Kindly write back to us for further assistance on Windows. We will be happy to assist you.



Thank you.

 

Unable to play CD/DVD movie

Hi Louis,



Thank for posting your query in Microsoft Community.

I understand your concerned. Let me help you to fix the issue.



Based on your information, please be informed that Windows Media Center isn't included in Windows 10. To play DVD on Windows 10 you need DVD player app. You can download it from Windows store. Visit the below link for more information.

http://windows.microsoft.com/en-IN/windows/dvd-playback-help



However, if you are unable to play CDs you can try the below steps and check if this helps.

Method 1.

I would suggest you to run the Hardware and devices troubleshooter to diagnose the exact issue.

• 
  Press Windows + X keys on the keyboard and select Control Panel.
  
• 
  Type Troubleshooting in the search bar on the Control Panel.
  
• 
  Click on Hardware and sound under Troubleshoot computer problems.
  
• 
  Click on Hardware and devices under Devices.
  
• 
  Click on Advanced on the Hardware and devices dialog box and click on Run as administrator (Enter the credentials if required).
  
• 
  Click on Next and follow onscreen instruction complete the Hardware and devices troubleshooter.
  

If the issue still persist, try the below method.

Method 2.

I recommend you to un-install/re-install the DVD device driver and check.

• 
  Press Windows key + X and select
  Device Manager.
  
• 
  Click on DVD/ CD-ROM drives to expand, right click on the
  device and click on Uninstall.
  
• 
  Once you are done un-installing the driver restart the computer, it will automatically install the generic device driver.
  

If the issue still persist, try updating DVD/ CD-ROM drives
and check.

• 
  Press Windows key + X and select
  Device Manager.
  
• 
  Click on DVD/ CD-ROM drives to expand, right click on the
  device and click on Update.
  

If the above method did not help to fix the issue, try the below method.

Method 3.

If the issue still persist, I suggest you to go to the DVD/ CD-ROM drives manufacturer website and download the latest updated
DVD/ CD-ROM drives driver and install the same. If the available driver is not for Windows 10 you try install the driver in compatibility mode.

• 
  Right-click on the setup file of the driver and select Properties.
  
• Select Compatibility tab.
• 
  Check Run this program in Compatibility mode.
  
• 
  Let the driver install and then check the functionality.
  

Hope this information is helpful. Get back to us with the status, we will be glad to help you.