Windows 10: Problems running Turbo Tax 2019 on Windows 10 1909

Discus and support Problems running Turbo Tax 2019 on Windows 10 1909 in Windows 10 Drivers and Hardware to solve the problem; I'm running into a situation where Turbo Tax 2019 is loading (I get the opening screen) but then exists. I've checked the Services and I can see the... Discussion in 'Windows 10 Drivers and Hardware' started by Hank Arnold, Nov 20, 2019.

  1. Problems running Turbo Tax 2019 on Windows 10 1909


    I'm running into a situation where Turbo Tax 2019 is loading (I get the opening screen) but then exists. I've checked the Services and I can see the process start and quickly disappear. This error shows up in the event logs:


    Faulting application name: TurboTax.exe, version: 2019.41.4.144, time stamp: 0x5dc5402e
    Faulting module name: KERNELBASE.dll, version: 10.0.18362.476, time stamp: 0x540698cd
    Exception code: 0xe0434352
    Fault offset: 0x001135d2
    Faulting process id: 0x4888
    Faulting application start time: 0x01d59faf6599e51d
    Faulting application path: C:\Program Files (x86)\TurboTax\Deluxe 2019\32bit\TurboTax.exe
    Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
    Report Id: 587a4e1a-b8d8-4ef1-bb79-bb0ba1632577
    Faulting package full name:
    Faulting package-relative application ID:


    The last time I ran the program (installed and several updates), it was before the KB4524570 2019-11 Cumulative Update followed with the Feature update to Windows 10, version 1909.


    I've gone through the canned Intuit response of running it in compatibility mode with no success. I'd like to pursue options before going the route of uninstalling the recent Updates...

    :)
     
    Hank Arnold, Nov 20, 2019
    #1
  2. d6745 Win User

    Problem with turbo tax

    I am trying to run Turbo Tax 2018 but it keeps crashing when saving the file. Spent an hour on the phone with Turbo Tax and they have suggested that this could be a Windows problem. Any thoughts?
     
    d6745, Nov 20, 2019
    #2
  3. Problem with Turbo Tax???

    I'm running Windows 10 on Surface 3 and Turbo Tax 2015. The amount of tax deducted and input are not reflected in the total tax paid line 437. Is this Turbo Tax or Surface problem or both, does anyone know?
     
    ShirleyCorrie, Nov 20, 2019
    #3
  4. Argel Obm Win User

    Problems running Turbo Tax 2019 on Windows 10 1909

    Windows 10 Installation problem with Turbo tax disc

    Hi Jeanene,

    To better understand the concern, kindly provide us the following information:

    • Are you getting any error messages when you insert the installation disc?
    • Are you getting any error messages when you attempt to install Turbo Tax?
    • When you insert the installation disc of Turbo Tax, can you see the installation file on File Explorer?
    In the meantime, kindly perform the troubleshooting steps provided by
    Andre Da Costa
    which can be found on this
    thread
    .

    Looking forward to your response.
     
    Argel Obm, Nov 20, 2019
    #4
Thema:

Problems running Turbo Tax 2019 on Windows 10 1909

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