Windows 10: Surface Book 2 on 1903 BSOD - NDIS.SYS - Surface Dock Ethernet

Discus and support Surface Book 2 on 1903 BSOD - NDIS.SYS - Surface Dock Ethernet in Windows 10 Drivers and Hardware to solve the problem; Hello All, Currently I have 6 Surface Book 2's all with the same issue. The Ethernet Adapter on the Surface Docks will connect and disconnect on... Discussion in 'Windows 10 Drivers and Hardware' started by Gothen1234, Nov 21, 2019.

  1. GOTHEN1234
    Gothen1234 Win User

    Surface Book 2 on 1903 BSOD - NDIS.SYS - Surface Dock Ethernet


    Hello All,


    Currently I have 6 Surface Book 2's all with the same issue. The Ethernet Adapter on the Surface Docks will connect and disconnect on repeat, once a second until eventually the SB2 will blue screen.


    There is roughly 150 Surface book 2's, 200 Surface Laptop 2's & 50 Surface Pro 4's. So far the issue only effects the Surface Book 2's on 1903.

    The initial symptom presented to me is a BSOD with the NDIS.SYS driver being the culprit. Got a nice collection of Minidumps.


    Tried these solutions:

    -SFC /Scannow

    -DISM Online /Repair

    -Updated till no more updates remain

    -Reinstalled latest drivers from Microsoft site for the SB2 (Why is it only a package?)

    -Updated Dock to latest firmware


    None of these have fixed the issue, it returns within a few hours. The only sureway to prevent it from happening is to catch the ethernet adapter as it's just connected, right click on it and disabled it.


    This is not an ideal fix as there are WiFi deadzones in the building, so not everyone has a decent connection.


    Does anyone have any ideas on a solution?

    :)
     
    Gothen1234, Nov 21, 2019
    #1
  2. BRINK
    Brink Win User

    New Version of Surface Dock Updater Available


    Source: New Version of Surface Dock Updater Available Surface
     
    Brink, Nov 21, 2019
    #2
  3. I3C
    i3c Win User
    surface dock ethernet disconnects intermittently

    Hi This is my second Surface Dock (connected to Surface Book) The first one intermittently lost connection to my monitor. After many attempts to remedy I ended up solving the problem by replacing it.

    The replacement is working ok with my monitor but now the Ethernet disconnects intermittently. Hopefully I don't have another faulty dock. Any suggestions?
     
    i3c, Nov 21, 2019
    #3
  4. BRINK
    Brink Win User

    Surface Book 2 on 1903 BSOD - NDIS.SYS - Surface Dock Ethernet

    New Surface Book 2 firmware versions for Windows 10 - Oct. 11 Surface

    Source: https://support.microsoft.com/en-us/...update-history
     
    Brink, Nov 21, 2019
    #4
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Surface Book 2 on 1903 BSOD - NDIS.SYS - Surface Dock Ethernet

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