Windows 10: Microsoft Account Primary Alias now shows me logged in as old alias

Hi, not sure if this is the correct place for MS account issues


Over a month ago i created a new email alias for my MS account and made it the primary alias, and removed the sign-in option for all email aliases except my new primary one.


This has worked fine until this week, when going to look at my family settings on the MS account page no longer worked, neither did device settings, they both gave account errors and upon further inspection it currently showed me logged in under my old alias email name. A lot of sites seem to take your current primary email alias as the login name and since my old one can't login they get stuck.


Now i have checked and i can only log in using my current new alias name, but when i do it shows me logged in under my old alias name.


Going into the security options instead of showing my new email alias as the primary one it shows the old one instead, effectively duplicating the entry, since the old one is also listed as an alias.


This means i cannot change the primary alias to try and fix the problem, neither can i make my old alias a sign-in option as the site thinks it somehow already is enabled.



I've no idea if anyone has had this happen before, at first i thought it might be a temporary display bug, but it's been like it for a few days, i tried speaking to someone but they couldn't fix it either. But there's quite a few things i can't do with my account now as it's sort of stuck.


Thanks


Darren

:)

 

Unable to change primary alias - Microsoft Account

Hi John,

As per the description, you are experiencing issue with you are unable to change the primary alias for your Microsoft account on the system.

I certainly understand your concern and appreciate all your efforts in trying to fix this issue.

I would like to provide you with the information that
an account alias is an email address or phone number that you use to sign in to your Microsoft account. You can have multiple aliases, and use any of them with Microsoft services such as Outlook.com, Skype, OneDrive,
Office, Xbox, Windows and more.

Your primary alias appears on devices such as your Xbox, Surface, and Windows Phone, and is the email OneDrive sends from when you share. You can choose a different alias to be the primary one at any time.

An alias is also the best way to change your email, but keep all your mail.
Add an alias, then make the new alias primary. Then you can
keep or remove the original alias.

I would suggest you to try the following steps and check if that helps.

• Sign in to the
  Microsoft account website.
• Under Account aliases, click/tap on the Make primary link to the right of an
  
  added email alias you want to be your primary alias.

Note: The email alias at the top of the list without a Make primary link is your current primary alias.

• Uncheck the Send me promotional offers from Microsoft box if you like, and click/tap on Yes to confirm.

You may also try the following steps given below and check if that helps.

• Navigate to Start>Settings>Account>Your Account.
• In the right pane, click on Sign in with a local account instead.
• Provide your current Microsoft Account Password.
• Follow the on-screen instructions.
• You can leave the Enter Password option empty, however, it is highly recommended to keep a password on your system to keep it safe.
  

For reference:

I would suggest you to refer to the article given below and check if that helps.

Microsoft account help

https://support.microsoft.com/en-us/products/microsoft-account

I hope this information is helpful.

Please do let us know if you need any further assistance, we will be glad to assist you.

Thank you.

 

Unable to change primary alias - Microsoft Account

I have an old email address ...@bigpond.com as my primary alias. I no longer use this address and will shortly be cancelling that account. That email address, being my primary alias, appears on all of the Office 365 applications on my devices (2 laptops
and 1 android phone)

I have entered a new alias, my gmail.com email address and that has been accepted at my Microsoft Account and appears as a secondary alias . However whenever I attempt to change my primary alias to the new gmail address I receive an error message that "Unable
to make this alias primary at this time. Try again later". This has been occurring for a couple of weeks.

When I attempt to remove my current bigpond account as my primary alias I receive an error message that I'm unable to do this until I make another alias the Primary alias

And so it goes in a never ending circle. I am unable to make my secondary gmail alias the primary alias and when I try to remove the bigpond primary alias I am unable to do so until I create a new primary alias!

Frustrating and I can't find any help online

I am not part of an organisation. I am the Administrator for my account and am logged in as such

Where can I turn for help?

John

 

Outlook and Mobile devices keep sending from old Primary Alias, not current Primary Alias

I have contacted Microsoft support about this issue previously and they did nothing.

I use Outlook 2013 as my email client and I have an android phone and use its default client as the email client.

Both of these apps login to my Outlook.com email account using the username and password that is for the current Primary Alias.

I have several Alias on my account, including the old Primary Alias and the current Primary Alias.

I have gone into the "Manage how you sign in to Microsoft" page. It states that my "Current Alias" is the email address I want it to be. Upon the suggestion of the technical support person in Microsoft, I changed back to my old Alias and then to my current
Alias. This did not solve my problem.

However, my phone and the Outlook 2013 app continue to send email from my old Primary Alias. Even though, as I stated above, I login with my current Primary Alias credentials.

I have also tried deleting these profiles from my phone and from Outlook 2013, and this does not then repopulate with sending from the correct "from" address.

All I want to be able to do is send by default from my CURRENT PRIMARY ALIAS. Please.

***Post moved by the moderator to the appropriate forum category.***