Windows 10: Windows 10 BSOD while playing certain games

Discus and support Windows 10 BSOD while playing certain games in Windows 10 BSOD Crashes and Debugging to solve the problem; Hi, I'm having this issue whereby when I'm playing certain games, Windows will BSOD after a certain period of time. My most recent one was while... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Afif_M, Dec 6, 2019.

  1. AFIF_M
    Afif_M Win User

    Windows 10 BSOD while playing certain games


    Hi,


    I'm having this issue whereby when I'm playing certain games, Windows will BSOD after a certain period of time. My most recent one was while playing Halo Reach. Not even like 10 minutes in, the game crashed then I couldn't exit out of the game (ALT+F4 didn't work and calling task manager was useless since I couldn't bring it up as main) then it just BSOD with the following (retrieved it from Windows Reliability Monitor):


    Source
    Windows

    Summary
    Shut down unexpectedly

    Date
    ‎6/‎12/‎2019 7:03 PM

    Status
    Not reported

    Problem signature
    Problem Event Name: BlueScreen
    Code: 113
    Parameter 1: 19
    Parameter 2: 2
    Parameter 3: 10de
    Parameter 4: 1f11
    OS version: 10_0_18362
    Service Pack: 0_0
    Product: 768_1
    OS Version: 10.0.18362.2.0.0.768.101
    Locale ID: 1033

    Would appreciate some assistance on understanding this issue.

    :)
     
    Afif_M, Dec 6, 2019
    #1
  2. EESHWAR KUMAR
    Eeshwar Kumar Win User

    BSOD When playing games

    Hi Jackson,

    Thank you for contacting Microsoft Community.

    Please share the information requested below:

    • Does the BSOD occur while playing a particular game?
    • Is the game downloaded from Windows Store?

    I suggest you to update the Graphic Card drivers by following the steps provided below and check if it helps.

    • Press Windows key + X, select Device Manager.
    • Expand Display Adapters.
    • Right click on the driver and select Update Driver Software.
    • Follow the on-screen prompts to update.

    Refer the link below for more information:

    http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

    Hope this helps. Keep us posted on the status for further assistance.
     
    Eeshwar Kumar, Dec 6, 2019
    #2
  3. PLAPLACE
    Plaplace Win User
    BSOD when playing certain games


    I get BSOD's when playing certain games; Deus Ex Mankind Divided, Civilization VI, and Witcher 3. However, I don't get BSOD's when playing Crysis 3, or Call of Duty Infinite Warfare. The driver that's causing it is Hal.dll. My PSU is new, and I ran the windows memory test and it reported no errors. I'm at a loss. Crash file is attached.

    Windows 10 - Operating System
    CPU - i5-4590
    GTX 960
    16gb Ram (Hyper Fury)
     
    Plaplace, Dec 6, 2019
    #3
  4. SANGEETA SARKAR
    Sangeeta Sarkar Win User

    Windows 10 BSOD while playing certain games

    Certain keys unresponsive while playing games.

    Hello Anthonie,

    We realize the inconvenience you are experiencing with certain keyboard keys not working when playing games. We will certainly help you.

    • Have you installed all pending Windows updates?
    • Does the issue occur when you play online games or downloaded games from store or installed using DVD?

    Kindly download and install any game and check if the same issue occurs with the games as well. Further install all pending Windows updates and check if the same issue occurs.

    Let us know the result. We will be happy to assists you further.

    Thank you.
     
    Sangeeta Sarkar, Dec 6, 2019
    #4
Thema:

Windows 10 BSOD while playing certain games

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