Windows 10: Windows 10 PRO unable to switch users

I haven't been able to find any suitable fix for this on line, so hopefully someone can help out. On my PC I have my admin account, and three other family user accounts. All options to switch user were working until a few days ago, but have now disappeared, so we are unable to switch between users.


At the windows lock screen only my account and password box appears. From the Start menu, clicking on my icon only brings up Change Account Settings, Signout and Lock. Signing out doesn't make any difference, the other accounts still do not appear. Also I can only login to my admin account using my Microsoft account password, not the local password.


All the accounts are enabled, and I've tried various settings recommended online (amend registry settings, Local Users and Groups etc), but none have worked. Any ideas what might have caused this and what else I can try?

:)

 

Cant switch users in Windows 10

Hi Sarah,



Thank you for posting your query in Microsoft Community.

I apologize for the inconvenience caused. We are glad to help you.



Please share a few details:

• 
  What exactly happens when you try to switch users?
  
• 
  Do you receive any error message/code?
  
• 
  Did you make any changes to the computer prior to this issue?
  

I suggest you to follow the below steps to Switch users.

• 
  Press Ctrl + Alt + Del key altogether.
  
• 
  Click on Switch User.
  
• 
  Select the user with which you want to login.
  

If computer starts up with a user other than the one you want, login to that user account and switch user to the account that you need and check.



Hope this information helps. Do contact us for further queries. We will be happy to assist you.



Regards,

Jenith

 

Can't sign out or switch users in windows 10

Hi,

Thank you for visiting Microsoft Community.

If you are willing to switch between user try the steps provided below and see if it helps.

• Press Alt+F4.
• This will open shut down window.
• Click the down arrow key and select Switch user from the list.
• Hit OK and it will show you other user account present on the PC.

Do keep us updated.

Regards,

 

1709 - Unable to logon with an other user (switch user)

After upgrading from 1703 to 1709 it's only possible to logon with the user that started the upgrade. No User Switch is possible.

I tried all possibilities.
https://www.windowsphoneinfo.com/threads/switch-user-in-windows-10.1702/

No malware detected according to Defender, HitManPro and MBAM.

• HP PRO 3300 MT with latest BIOS version
• Windows 10 Pro NL
  
• There are only local accounts (HHV3, HHVadmin (Admin), and others.

I rolled back, made an other local user Rein (Admin) did the upgrade again from

• Windows Update (No result)
• MCT local update
• USB-stick, made with MCT.

All, with no result.

I tried:

• Gpedit – Enable/Disable fast user switching
  
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Authentication\LogonUI\UserSwitch
• The same but direct in the register.
• Boot to safe mode
• Made a new user (Didn't show up)
• net user <user> /active:no
  
  net user <user> /active:yes
• All of
  --> this <----
• Several apps and antivirus removed before upgrade
• SFC /scannow
• DISM /Online /Cleanup-Image /RestoreHealth
• Made REIN a MS account and ran: Microsoft Account Troubleshooter
  
  -> I also did the upgrade with te MS-account Rein!
• Changed the rights of HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Authentication\LogonUI\UserSwitch
  so that only Rein (Admin) could change the value (It still reverted back to 0) After changing the rights it stayed on 1 but no effect.

I also had help from Microsoft Customer Support (Ticket: SRX1410652888ID) Netherlands (Melania and Corado - Located in Hongary) Both suggested things I already did.

Last mail from Corado:

"My superior does not have anything further to add, and I myself am running out of ideas. How would you like to proceed? Perhaps you could make a post on answers.microsoft.com to see if other Windows 10 users have had this issue and found something we
missed?"

I hope someone has another idea? Other than reinstalling!!!