Windows 10: Bluetooth audio devices stutter

I've bought a new windows 10 laptop, everything else works fine.


However, If I connect a bluetooth speaker or bluetooth headphones, the audio stutters and breaks quite often at times. The audio works normally if using the laptop's internal speakers.


I have tried updating the drivers, reinstalling the bluetooth driver, turning off hands-free telophony in bluetooth settings, and even restarting my computer, but nothing has worked as of yet.

:)

 

Bluetooth Audio stuttering

Recently upgraded my PC and reinstalled Windows 10.

I run my main audio through a Razer Leviathan bluetooth speaker and a headset through the optical connector for comms.

Never had any issues until recently, where any audio stutters when coming through the Bluetooth speaker. There's no stutter through the headset for any audio (comms, music, youtube, netflix etc) and there's no stutter if I connect the speaker to another
device such as my phone and hold it at the other side of the house. I recently bought a USB Bluetooth adapter in case it was something faulty on my new motherboard, but the issue persists with this device too.

I've tried reinstalling the drivers and reconnecting for Bluetooth and the speaker, but the problem persists. If I move the speaker, sometimes the signal cuts out entirely or it can be fine, but it has not been moved from the same spot on my desk prior to
the issue occurring so it's not an issue of the location of the speaker. There's no WiFi (cabled and disabled the WiFi option) and just a desk surface for the signal to pass through. Again, it could connect to my phone on the other side of the house and play
audio fine.

I'm thinking its a software/driver problem at this point.

Any suggestions would be helpful.

 

Bluetooth Audio stuttering

Hi Fenrisian,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing Bluetooth Audio stuttering issue on Windows 10. In order to get clarity and to assist you accordingly, we would need
some information.

1. May I know the make and the model of the computer?
   
2. What is the version and build of you operating system? In the
   Search box, type winver
   to get this info.
   

I suggest you to refer the ‘Audio’ section from Fix Bluetooth
problems in Windows 10 article and check if it fixes the issue.



Registry Disclaimer:

The registry is a database in Windows that contains important information about system hardware, installed programs and settings, and profiles of each of the user accounts on the computer. Windows often reads and updates the information
in the registry.

Normally, software programs make registry changes automatically. You should not make unnecessary changes to the registry. Changing registry files incorrectly can cause Windows to stop working or make Windows report the wrong information



I look forward to your reply



Thanks,

Suman.B

Microsoft Community - Moderator

 

Bluetooth Audio Stuttering

Bluetooth audio stutters with network activity. Have tried updating drivers through Windows update as well as updating manually from the websites for the particular components. Laptop is a Dell Inspiron 5559 with a Intel Dual Band Wireless - AC 3160. Running
driver version 18.33.7.2 on the network adapter and Realtek Audio driver is version 6.0.1.8176

Disabling any audio enhancements does not work as it is only linked to network activity. The same Bluetooth device works fine with Android and Apple devices as well as other operating systems, only seems to act up on Windows 10. Tried another Windows 10
device with the same results.

***Post moved by the moderator to the appropriate forum category.***