Windows 10: Wacom Pen is not recognised in windows 10 but does work with other PC

Discus and support Wacom Pen is not recognised in windows 10 but does work with other PC in Windows 10 Drivers and Hardware to solve the problem; I have just purchased a New laptop running Windows 10 . The Wacom Cintiq I have is not working in the sense that the screen works and connects, the... Discussion in 'Windows 10 Drivers and Hardware' started by chrisduff2, Dec 11, 2019.

  1. Wacom Pen is not recognised in windows 10 but does work with other PC


    I have just purchased a New laptop running Windows 10 .


    The Wacom Cintiq I have is not working in the sense that the screen works and connects, the zoom from the tablet works, but within the Wacom tablet properties the pen is not identified.


    Its a nine year old Wacom Cintiq, but we have this screen working with windows 10 in my workplace, I have even downloaded the exact software version but this still has'nt worked.

    The pen is fine on another machine running windows 7

    I have installed old and new drivers and done the services refresh etc.

    Wacoms only advice is driver uninstalll restart etc which isnt helping.


    My Laptop is an acer with a touch screen which has its own stylus .


    Is that something I should try to disable?


    Is anyone else having this problem ?

    :)
     
    chrisduff2, Dec 11, 2019
    #1
  2. Scott Xe Win User

    Wacom Pen is not working

    Dear Lord,

    Following your advice, I downloaded the driver and installed it successfully.

    However, it did not change the malfunction of the Wacom Pen. Upon close examination, a ISO_DualTouch_720-10.exe was installed. When launched Wacom Pen program, it did not work at all - it worked before to show a configuration UI (the configuration might
    not be right for my pen since the pen was not working). It popped up a error message saying "The tablet driver is not running.". Under the Device Manager, the Wacom Device in HID showed Wacom 3.1.0.5 of 11/04/2014 (Digital Signer: Microsoft Windows Hardware
    Compatibility Publisher) driver installed. It looks it is the driver that was installed by Windows when upgraded to Windows 10.

    Didn't I do something after the installation? Or this driver is not suitable for my hardware?
     
    Scott Xe, Dec 11, 2019
    #2
  3. Wacom Pen is not working

    Hi,

    Thank you for posting your query in Microsoft Community.

    I understand your concern, and we in Community will try to help you in the best possible way.

    Before I can provide you any assistance, I would like you to answer the questions stated below:

    • Did you update your drivers after downloading windows 10?
    • Did you check the compatibility of the Wacom pen with Windows 10?
    • Did you get any error message?
    • Did you perform any troubleshooting step to fix it?
    • Is the Asus device a computer or a phone?

    If you are facing a problem with a computer, follow the steps below:

    Method1:

    I would like you to refer to the link below and check if you can find the driver for your software.

    Drivers - Microsoft Download Center

    Method 2:

    I suggest that you run the program in compatibility mode and check if the issue persist. To change mode follow the steps below:

    1. Right click on the application it and select
    Properties.

    • 2. Click the Compatibility tab and then tick the box labelled
      Run this program in compatibility mode for.
    3. Select the version of Windows that the app worked in before and Click
    OK.

    Method3: Windows troubleshooter

      • On search bar type “troubleshooter”
      • Find and Click on “Hardware and Sound”
      • Run troubleshooter

    Your reply is very important for us to ensure a proper resolution. Please get back to us with the above information in order to assist you accordingly.

    For further assistance, you can post your query in Microsoft Community.

    Regards

    Vanessa
     
    Vanessa Sohtun, Dec 11, 2019
    #3
  4. Scott Xe Win User

    Wacom Pen is not recognised in windows 10 but does work with other PC

    Wacom Pen is not working

    Hi Vanessa,

    Thanks for your advice! My reply is in inline message above. In summary, they are not helpful for my case. My tablet is one of few top Windows 8.1 8" tablets in the world and suffered with Windows 10. Hope it can be resolved soon!
     
    Scott Xe, Dec 11, 2019
    #4
Thema:

Wacom Pen is not recognised in windows 10 but does work with other PC

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