Windows 10: Word 2016 Crashes when Browsing for a File in Mail Merge

I have a user in the organization that is experiencing crashes with Word 2016. She is trying to use the Mail Merge function and gets to Step 3 where she can browse for an existing list. However, when Browse is clicked, Word completely closes and no error message pops up. Any idea of how this could be or how to fix it?


So far, I've used the Repair tool in Office 2016 through the Control Panel and rebooted.

:)

 

Email mail merge

Hi Joan,

To assist you with your concern, we need to ask you a few questions:

• What email are you referring to?
• Are you using Outlook.com, Outlook 2013/2016, or Mail app?
• Are you using Office 2013 or Office 2016?

For more information regarding Mail Merge, we suggest that you check on the links below:

• Use mail merge to send bulk email messages
• Use mail merge to personalize letters for bulk mailings

Let us know so that we can further help.

 

Mail Merge - MS Word has stopped working on Windows Server 2012R2

Hello there,

I have MS Office 2013 installed on a Remote Desktop Sever running Windows Server 2012 R2. My client was using the mail merge feature for quite some time. A month ago it stopped working. The error message we are getting: MS Word has stopped working...

Here a summary:

The issues is with Excel. We created a new word document plus a new excel file. When selecting the new excel file word crashes.

I followed recommendations:

Please disable the third-party antivirus program on computer temporarily. Try to use Word safe mode to test the Mail Merge feature: Press Win+R to open Run in Windows, type winword /safe, press Enter to open Word safe mode.

-->No active add-ins still crashing.

I did another test that failed.

Start Mail Merge, Email Messages

Select Recipients, Choose from Outlook Contacts, when selecting my Contacts, Word crashes again. So not just Excel....

I did another test that failed tonight.

Start Mail Merge, Email Messages,

Select Recipients, Type a new list. Word crashes again.

Please help.

Thanks, Manfred

 

Office 365 Word: Mail Merge - Is it Supported for editing if the Source file is Saved in a Network Shared Drive?

Hi Aaron,

I would like to make a summary of this case so that you can see the updates more conveniently.

Issue Scenario:

==========

Whenever we save a Word document as mail merge resource recipient file in a network share folder, we can’t save changes to it while we edit it directly within from a mail merge document via mailings > Edit Recipient List > Edit









Affected Environment:

=========

All the latest channels including the insider channel: Monthly Channel (Microsoft)
Version 1910 (build 12130.20112)

Troubleshooting:

====================

1. The issue only happens when the mail merge source recipient file is a Word document file. Excel mail merge recipient resource file will not have the issue.

2. The issue only happens when the mail merge recipient source file is stored in a network shared location. Storing in local drive will not have the issue.

3. The cx says the behavior just changed recently. It did not happen previously.

4. The issue only happens to Windows 10 but not Windows 7.

Workaround:

====================

1. Edit and save the resource recipient file without opening the mail merge Word document file.

2. Use Excel workbook instead of the Word document to be the recipient resource file.

Reproduce steps:

====================

1. Make a folder to be network shared folder. To do that, we can simply right-click a local folder > give access to > specific people > share with someone joined to the domain.

2. Get the network shared folder link, and use File Explorer to access it, for example:

\\DepartmentName\Users\UserName\FolderName

3. Create a Word mail merge recipient recourse file in this network shared folder. To do that, we can create a new Word document file > insert a table > type some data inside the table as recipient list >
Save and close.

4. Create a Word mail merge file (it doesn’t matter where this file stored in, local or network shared folder, will both trigger the issue). To do that, create a new Word document file > Mailings > Start
Mail Merge > E-mail messages > go to Select Recipients > Use an existing list > select the resource file we created in step 3

5. Go to Mailings > Edit Recipient List > Select the path under “data source” > click “edit” button under it > change list information > close

6. Try to close the Word mail merge file to see the result.

Latest Update:

====================

We have consulted with the related resource.

The related team replied that this issue is more close to a Windows system problem. Because Word mail merge should support a resource file in a shared network location. And the issue only happens in Windows 10 but not Windows 7. So that we decide to
move this thread to Windows category and see whether the Windows support team can deliver better help about this.

Regards,

Rena

[Updated by , 07:34
Oct 29, 2019(UTC)]