Windows 10: Display Adapter or Monitor issue after replacing notebook screen

Hi all,

I've replaced my broken notebook screen a couple of days ago with the correspondent available model and since then I basically can't use it except when forcing Microsoft Basic Display Adapter driver to be installed instead of the latest version of the previously installed Intel UHD Graphics 620.

I'm an experienced user so I've disabled, uninstalled, reinstalled etc. all possible drivers and combinations but every time that this - I believe correct - driver is installed the screen goes black and I can only work with my external monitor (connected via HDMI).

I know the primary display is ON because it's detected on Advanced Display, but the resolution is wrongly detected and impossible (?) to change.

Important note: I had a BOE NV156FHM-N35 screen and I've replaced it with the same but more recent version BOE NV156FHM-N45, exactly same specs, connection type, etc. I thought it shouldn't be a problem.

Long story short, if using Microsoft Basic Display Adapter driver, the computer can't recognize anything else connected via HDMI, if using the latest Intel UHD Graphics 620 driver, the primary monitor doesn't show any image.

On the other hand I actually believe this may be also an issue related with the wrongly detected "Active Signal Resolution". Here's why:





...and also...





My screen should display 1920x1080 and that is never shown. Which leads me to this surely related issue which is the fact that the "Monitor" on Device Manager is constantly being reset to this:






Any helpful ideas? Thank you so much.

Dell Inspiron 7570 / Windows 10 / Windows Version 1909

:)

 

Issue with connecting Dual monitor with Wireless Display Adapter

Hi Penny Wells,

Thank you for writing to Microsoft Community Forums.

I can understand the situation must be difficult for you when things do not work as they should. However, we would need some more information regarding the issue.

1. What is the make and model of the computer?
   
2. What is the model of the TV?
   

This issue can occur if there is pending firmware update or the issue with the drivers. I would suggest you to follow the below steps and let us know about the results:

Method 1: Fix connections to wireless displays or docks.


I would suggest you to follow the steps mentioned in the Microsoft article on
Fix connections to wireless displays or docks.


Method 2: Troubleshooting Wireless Display Adapters.

If method 1 doesn’t fix the issue, I would suggest you to follow all the troubleshooting steps mentioned in the Microsoft article on
Troubleshooting Wireless
Display Adaptersrefer the steps ‘Having trouble connecting your device to the adapter?’

Note: The above article contains steps regarding Firmware update.
Modifying BIOS settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the configuring of BIOS/CMOS
settings can be solved. Modifications of the settings are at your own risk.

If you would like me to provide additional advice, simply respond to this thread. I will get notified and I’ll reply to you as soon as I can.

Hope it helps.

Roohi Taj S

Microsoft Community - Moderator

 

Issue with black screen, dual display, ATI Integrated GPU

Hi,

I suggest you to follow the below methods and check if it helps.

Method 1: I suggest you to go to device manager and disable the display drivers, check whether the issue persists or not.

• Press Windows + X keys and click
  Device manager.
• Click to expand Display adapters, right click the second adapter and click
  Disable.
• Restart the computer and check whether the issue persists or not.
• Repeat the same steps to disable the first display adapter and check if it helps.

If you find the issue is with anyone of the display adapters then, I suggest you to update the display drivers from the manufactures website for Windows 10 and check if it helps.

Method 2: I suggest you to follow the steps form the below article for
“Black Screen” issues and check if it helps.

Troubleshoot black screen problems

http://windows.microsoft.com/en-us/windows-10/troubleshoot-black-screen-problems

Please get back to us with an update on this issue, we will be happy to assist you further.

Thank you

 

Taskbar displaying in an incorrect position when using scaling on a dual monitor setup

Hi Jav,

Thank you for posting in Microsoft Community and being a part of Windows 10.

I understand the inconvenience you are facing in accessing the display on dual monitor. Do not worry will help you with this issue.

Do let us know the make and model of your device?

This issue might have occurred due to display drivers. Try the below troubleshooting steps and check if it helps.

Step 1: I suggest you to update the display drivers and check if the issue persists.

Steps to Update Graphics Driver.

• Press Windows key + X key when you are at desktop.
• Select Device Manager.
• Expand Display Adapter.
• Right click on the Display Adapter and click on
  Update driver software.

Step 2: I suggest you to install all the pending updates on Windows 10.

• Connect to the internet.
• Press Windows key and type
  updates.
• Click on Check for updates.
• Under Windows Updates, click on
  Check for updates.
• Try to install the updates being shown.

Also, check if the issue persists on 100% screen resolution as well.

Hope it helps. Get back to us with an updated status of this issue for further assistance.