Windows 10: Windows 10 after update, power button does not shut down the computer

After multiple tries: Went to Control Panel, System & Security, Power Options, Choose What The Power Buttons Do.

I set the Power Button to Shut Down when on battery & Shut Down when plugged in.

Still, the computer does not shut down when going to the power button in the normal manner from the Windows Icon on the bottom left of the screen.


I accessed Power Options through Settings, and through the Control Panel. Still not working. I re-booted several times. I set to Default and re-booted several times. I re-set the Power Option to shut down when clicking the Power button again. Still not shutting down.


On the most recent update, November 2019, could the update have possibly changed a Registry Key .... or what else can I try?

:)

 

Use the power button to turn off the computer at Welcome screen

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you want to turn off computer at the Welcome screen using the power button.



Ideally, if no user has logged in to the computer, the computer will shut down by pressing the power button. However, I would suggest you to check the settings for power button. Refer the steps mentioned below and see if that helps:

1. Press Windows key + X, and select
   Power Options.
   
2. Click on Additional power settings.
   
3. Now, click on Choose what power button does from the left pane.
   
4. Click on Change settings that are currently unavailable.
   
5. Select Shut down from the drop down for
   When I press the power button.
   

If you are using Windows 10 Pro, you may also want to check the Group Policy Settings, refer the steps mentioned below:

1. Press Windows key + R, to open
   Run dialog box.
   
2. Type gpedit.msc and click on
   OK.
   
3. Navigate to Computer Configuration\Administrative Templates\System\Power Management\Button Settings.
   
4. On the right pane, double click on Select the Power button action (plugged in), click on
   Enabled and select Shutdown from the drop down for
   Power Button Action.
   
5. Repeat step 4 for Select the Power button action (on battery).
   
6. Restart the computer.
   

If a user has logged in to the computer and then logs off from the computer, the computer will shut down by pressing the power button. However, if a user is logged in to the computer and locks the computer using the
Windows key + L combination, the power button will not shutdown the computer. You will have to use the power button on the lock screen to shut down the computer.



If you do not see the shutdown button, please refer the article Shutdown:
Allow system to be shut down without having to log on.



If the issue persists, I would suggest you to provide a feedback in the
Feedback Hub. The Feedback hub lets you tell Microsoft
about any problems you run in to while using Windows 10 and send suggestions to help us improve your Windows experience.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Windows 10 Pro (fully updated) will not shut down properly

Hi Chayan,

I appreciate if you could answer few questions to narrow down to the issue.

• What is the make and model of the computer?
• How exactly are you shutting down the computer? Is it from Start menu?
• Did you try shutting down by pressing and holding the power button?
• Did you make any recent changes to the computer settings?
• Did you plug any external device to the computer?

I would like to inform you that it is bit difficult to pin point on the exact reason behind the issue unless we get the answers for the questions asked above.

As an initial troubleshooting step, I suggest you to press and hold the power button and check if the computer able to shut down completely.

If the issue persist try unplug plug the charger\power cord from the power source and check if the issue persists, this may also arise due to any fault in the power source.

If the above steps doesn’t work, I suggest you to check if the fast startup option is enabled.

• Access control panel by right clicking on the Start menu.
• Choose Power options.
• Select Choose what the power buttons do and check if it is enabled.(Disable it if enabled)

Please let us know if you are able to shut down the system properly after following the above steps. If the issue persists, please reply with the required information. We will be glad to assist.

Thank you.

 

Windows 10 is unable to complete shut down

We suggest doing these troubleshooting steps below:

Method 1. Hard Reset

• Shut down your computer.
• Remove the cable and wires connected to your computer.
• Press the Power button for 10 seconds to completely drain your device.
• Check if there's any changes.

Method 2. Shutdown trick.

• Press Windows key.
  
• Press and hold Shift.
• Click the Power icon.
• Select and click Shutdown.

Let us know the outcome.