Windows 10: Laptop keyboard not working on cold boot after windows update

Discus and support Laptop keyboard not working on cold boot after windows update in Windows 10 Drivers and Hardware to solve the problem; Hi, I have Asus ROG Zephyrus G Ryzen 7 Quad Core (GA502DU-AL025T) with windows 10 64 bit Version 10.0.18362 Build 18362 Recently due to some... Discussion in 'Windows 10 Drivers and Hardware' started by SiddhantBahuguna, Dec 13, 2019.

  1. Laptop keyboard not working on cold boot after windows update


    Hi,


    I have Asus ROG Zephyrus G Ryzen 7 Quad Core (GA502DU-AL025T) with windows 10 64 bit Version 10.0.18362 Build 18362



    Recently due to some random windows update when I boot my laptop (not restart) at the login screen my keyboard becomes unresponsive.

    I have to login using onscreen keyboard and even after logging in the keyboard is still unresponsive.


    After logging in using the onscreen keyboard I checked the device manager and it did not show any error on the keyboard devices.

    Here is an image of my device manager. Laptop keyboard not working on cold boot after windows update be6f49e7-7633-4d0d-89e1-a014a660c99e?upload=true.png



    I was trying different things to make the keyboard work and found out when I put my laptop to sleep and wake up using the keyboard it starts working again and it seems that restart also fixes my laptop keyboard.


    This is another surprise that laptop function key combinations are working fine after a cold boot like volume up, down, brightness up/down, etc.


    What have I tried so far:

    1. Updating drivers which resulted in device manager stating my drivers were latest

    2. Troubleshooting keyboard which showed no errors found

    3. Updated windows to latest version (which actually resulted in this)


    This is seriously annoying and hindering my efficiency at work any help from anyone on this matter will be appreciated

    :)
     
    SiddhantBahuguna, Dec 13, 2019
    #1
  2. barlowLAD Win User

    Keyboard not working during boot

    Hi all,

    I have windows 7 installed on a ssd, and the boot time is quick! however Im wondering if its too quick, as the lights on the keyboard dont come on until im into windows, so I cant access the bios, I bought a cheap keyboard to make sure my ms sidewinder x4 wasnt broke.

    Any suggestions?
     
    barlowLAD, Dec 13, 2019
    #2
  3. Kem Mon Win User
    Keyboard not working after Windows 10 Update

    Hi,

    Have you tried updating
    your mouse and keyboard driver? If not, we suggest you to do so. There is a possibility that the driver is not compatible with the new Windows 10 update. However, one
    of the workarounds that we suggest for your mouse and keyboard to work is to update the driver. If the symptom persist, you can run the Hardware and Devices Troubleshooter. To run the Troubleshooter, follow these steps:


    • On your search bar, type
      Troubleshooting.

    • Change the view to
      View all.

    • Choose
      Hardware and Devices
      and run the troubleshooter.

    Let us know how it goes.

    Regards.
     
    Kem Mon, Dec 13, 2019
    #3
  4. Laptop keyboard not working on cold boot after windows update

    Laptop in-built keyboard not working in Windows 10

    Hi Greg Carmack - Windows MVP 2010-19:

    I followed your steps one by one and the problem still persists. I'm going thorugh the results of each step:

    step 1) System Restore:

    When the problem first appeared I tried a system restore, but the Recovery Wizard sent me to a screen where I had to type my password to approve the restore. Since I didn't have a keyboard and there was no on-screen keyboard option, I decided to do a full
    PC Reset instead. The reset wiped all restore points that I could have had.

    step 2) Update History:

    Again, the full reset of Windows erased all update history, and I was left with the updates done during Windows installation. I think I acted to quickly when doing that reset, but I was desperate.

    step 3) Device manager update driver.

    This didn't work for automatic updates nor manual updates.

    step 4) Roll back driver

    Since I did a clean install of windows, it wasn't possible to roll back to the previous driver.

    step 5) On-screen keyboard

    On-screen keyboard does work.

    step 6) Test it in repair mode

    Did the repair mode and the problem persists.

    step 7) Get it replaced

    The laptop is not under warranty anymore and I don't think it's a hardware issue since the keyboard works perfectly in the BIOS screen.

    step 8) Performing a power drain by unplugging everything and holding power button fo 30 seconds.

    This didn't work.

    step 9) Reset keyboard

    This didn't work.

    step 10) BIOS settings

    There are not BIOS settings in my laptop that control the keyboard.

    step 11) Windows 10 performance and install integrity checklist

    Tried all steps in the checklist and nothing worked. I have done a USB clean install of Windows 10 and that did'nt work either.

    step 12) Update BIOS firmaware

    The BIOS has the latest update that appears in the manufacturer's website for my model. This didn't solve the keyboard problem.

    step 13) Upgrade to the latest version of Windows 10

    Already mentioned that on step 11, updated to version 1903 and that didn't work.

    That's all. I still have an unopperative laptop keyboard. I have been comparing my laptop's device manager list with other laptop's and I found two things that are different so far:

    - In my laptop's device manager, under Human Interface Devices, I have two listed devices which I don't know what they are. Both of them are called "HID-compliant consumer control device", both of them enabled and working. I only
    have an USB mouse attached to my laptop.

    - In the resources tab for the ps/2 keyboard device, there are only three resources: I/O Range 0060-0060,

    I/O Range 0064-0064 and IRQ. Other laptops have more than three resources listed in this tab.

    I should mention that my Synaptics touchpad doesnt work either, but I didn't notice since I always use an USB mouse with my laptop.

    I hope you can help me further since this is a complete mystery. Thanks and have a nice day.
     
    Human Beaner, Dec 13, 2019
    #4
Thema:

Laptop keyboard not working on cold boot after windows update

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