Windows 10: Microsoft Surface Mouse or Pen not connecting to Surface Laptop

Discus and support Microsoft Surface Mouse or Pen not connecting to Surface Laptop in Windows 10 Drivers and Hardware to solve the problem; I have a MSFT Surface Mouse that does not connect to my Surface Laptop - this stopped recently after I switched the mouse off using the button on the... Discussion in 'Windows 10 Drivers and Hardware' started by razorbrades, Dec 13, 2019.

  1. RAZORBRADES
    razorbrades Win User

    Microsoft Surface Mouse or Pen not connecting to Surface Laptop


    I have a MSFT Surface Mouse that does not connect to my Surface Laptop - this stopped recently after I switched the mouse off using the button on the rear. When I switched it back on I wasn't able to connect. For the Surface Pen I am able to open Sticky Notes by clicking twice on the pen but I cannot write on the touchscreen with the pen.


    I have changed the batteries in both devices and can connect the Surface Mouse to another laptop, I also can connect another Bluetooth device to my Surface Laptop.


    I have run the Bluetooth troubleshooter and it has returned with no issues.

    :)
     
    razorbrades, Dec 13, 2019
    #1
  2. BILLION DEBBARMA
    Billion Debbarma Win User

    Surface Pen

    Hi Paul,

    Welcome to Microsoft Community and we appreciate your interest in Windows 10.

    I will definitely assist you.

    Let’s try simple steps and check if this helps in resolving the issue. I would suggest you to go to the below link and try the steps.

    Troubleshoot Surface Pen

    https://www.microsoft.com/surface/e...search/troubleshoot-surface-pen?os=windows-10

    Hope this helps. Post us with the status we will be glad to help you.
     
    Billion Debbarma, Dec 13, 2019
    #2
  3. JENITH_JAMES
    Jenith_James Win User
    Surface Pen Customisation

    Hi Shakey,



    Thank you for posting your query in Microsoft Community.

    I apologize for the inconvenience caused. We are glad to help you.




    • When you say OneNote 2013, are you referring to Microsoft Office OneNote2013?


    I would suggest you to refer to the link given below and check if it helps with your issue:

    Official Home of Microsoft Surface Computers, Laptops, PCs, 2-in-1’s & Devices – Microsoft Surface



    Hope this information helps. Do contact us for further queries. We will be happy to assist you.



    Regards,

    Jenith
     
    Jenith_James, Dec 13, 2019
    #3
  4. WIM VAN WIEREN
    Wim van Wieren Win User

    Microsoft Surface Mouse or Pen not connecting to Surface Laptop

    Arc Bluetooth mouse not working properly with Surface 3

    Experienced same issue, disconnecting Arc Mouse then reconnect worked fine, but not mouse interaction.

    Below steps worked for me:

    • Remove all Bluetooth connected devices, including Surface Type Cover and Surface Pen.
    • Disconnected the Surface Type Cover then reconnect. It will reinstall tand connect the device.
    • Then Add Bluetooth devices including Surface Pen and last but not least Arc Bluetooth Mouse.

    Everything works fine again.
     
    Wim van Wieren, Dec 13, 2019
    #4
Thema:

Microsoft Surface Mouse or Pen not connecting to Surface Laptop

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