Windows 10: Realtek HD Audio Manager with Bluetooth headphones problem

submitted by /u/tulloch100
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:)

 

Realtek HD audio headphone jack

Realtek HD audio headphone jack not listed separately in device manager, headphones don't

 

Realtek HD Audio Manager thinks that headphones are a microphone

The headphones have no microphone attached to it. There is only one cord/plug.

I have popup enabled for when Realtek Audio Manager finds a device.





The ports being greyed out mean that there is no device plugged in (that it can notice). If a port is black, like in the above screenshots, that means Realtek HD Audio Manager believes something's plugged in there. The problem is that the Audio Manager thinks
the headphones are plugged into the microphone port, but they are actually in the headphone port.

If I go over to the microphone tab like you suggest, nothing changes.

 

Headphones not working and Realtek HD Audio Manager

Hello,

Thank you for updating us on the above issue.

Please reply:

• Did you check if your headphones work on other device?
• Did you check if your headphone drivers are detected under Device manager?

I suggest you to check if similar issue persists on connecting the same headphones to another computer. If the issue does not persists, I suggest you to check if the headphone drivers are detected under Device manager by following the steps below:

• Press Windows logo + X keys on the keyboard select
  Device Manager from the options.
• Expand Audio inputs and outputs option and check if the headphone drivers are visible in the window.
• Right-click on the headphone driver and select Update this software
  option.
• Follow the on-screen instructions and wait for the update to complete.
• Close the window after the update is complete and check if the changes are effective.

If the headphone drivers are not visible, I suggest you to download and install the latest and most compatible driver software from the device manufacturer’s website and check if the issue is resolved.

Write to us with the status of the above issue for further assistance. Your reply is most important for us to ensure we assist you accordingly.

Thank you.